Program Manager & Engagement Lead (San Pedro Tlaquepaque)

Responsibilities

• Manage and lead key initiatives involving multiple functions and program teams to drive process improvement for multiple products or service offerings, processes, and customers for a Business Unit.
• Direct the development of overall process improvement strategy, budgets, resource allocation plans, and general program requirements for the Business Unit.
• Manage activities of supporting program teams and internal and external partners; ensure alignment with unit strategy and own responsibility for overall initiative resource management.
• Communicate initiative progress, escalations, and issue analysis to stakeholders; collaborate with business unit management and internal development, manufacturing, and service delivery partners and customers to recommend and implement changes to products, processes, or business practices to drive process improvement and manage costs.
• Drive innovation and integration of new technologies and quality initiatives into process improvement projects and activities in the organization.
• Review and evaluate plans and guidelines for compliance with process improvement guidelines and standards; provide tangible feedback to improve overall process improvement quality and results for the organization.
• Provide guidance and mentoring to less experienced staff members to set an example of process improvement innovation and excellence.

Education and Experience Required

• Bachelor's or Master's degree in Quality Management, Business Management, Engineering, Computer Sciences, or equivalent.
• Lean Six Sigma (Black Belt) or other quality certification required.
• Project management certification such as PMP/PMI preferred.
• Typically 10+ years experience.

Knowledge and Skills

• Experience designing and developing data collection and analysis tools and software packages to gather, integrate, and analyze data from multiple sources.
• Excellent analytical, statistical, and problem solving skills.
• Extensive expertise in industry quality standards and methodologies.
• Experience evaluating, selecting, and creating forms of empirical and root‑cause analysis, modeling, and testing methodologies to identify areas for process improvement.
• Demonstrated business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross‑business unit initiatives, including communicating with internal and external stakeholders and directing matrixed teams and resources.
• Ability to develop new technologies, processes, and practices for quality.
• Excellent written and verbal communication skills; mastery in English and local language.
• Ability to effectively communicate quality architectures, plans, proposals, and results, and negotiate options at business unit and executive levels.