Customer Service Supervisor

Requirements:

• Bachelor’s degree and/or engineering degree
• Advanced conversational English
• Proficiency in Microsoft Office (advanced level)
• At least 3 years of experience in a similar position

Responsibilities:

• Oversee order tracking at every stage of the process, ensure successful order tracking and urgency status, and establish priorities to facilitate the release of orders as soon as possible in order to meet established deadlines and ensure that operations meet customer expectations.
• Send daily reports on data, status, and released orders to management and the responsible staff.
• Continuously monitor the status of open orders to ensure they are tracked in accordance with the agreed-upon production schedule.
• Oversee the tracking of order receipt (in conjunction with IT) to minimize and prevent issues with order dispatch and signal generation, ensuring that operations comply with the specifications provided by the customer.
• Monitor status reports to track the status of each order, as well as the reasons for processing delays, prioritizing orders that have been pending the longest.
• Attend operations meetings to review issues related to order status and tracking.
• Review the pending items for each shift to verify CTB (Clear to Build), product release planning dates, and signals, and compile them into a single file to track and monitor the progress of each order.
• Monitor the status and follow-up provided by the Non-Con team by receiving the file containing the status of the processed orders.
• Update procedures for the applicable areas whenever there is an update or an authorized improvement proposal to keep manuals and procedures current and ensure continuous process improvement.
• Review orders with errors and signal issues to oversee the follow-up on escalations made to IT or the designated department.

DSV – Global transport and logistics