IT Support - Recent Graduate

Jetour, established in 2018, is a Chinese automotive brand under the Chery Holding Group, headquartered in Wuhu, Anhui Province. Focused on producing SUVs and crossover vehicles, Jetour has quickly gained recognition for offering modern designs, advanced technology, and competitive pricing. The brand was created to target younger, family-oriented consumers, combining practicality with innovation. In a short time, Jetour has expanded its presence both domestically and internationally, positioning itself as a dynamic and ambitious player within the global automotive market.

Job Objective:

Provide first and second-level technical support to internal users, ensuring the proper functioning of hardware, software, and IT systems across the office environment. This position is ideal for a recently graduated professional looking to develop their career in IT support and enterprise systems.

Key Responsibilities:

• Respond to and resolve technical issues related to hardware, software, networks, operating systems, and enterprise platforms such as SAP.
• Log, track, and close support tickets using the designated help desk system.
• Install, configure, and update computers, printers, mobile devices, and software.
• Provide basic functional support to users in SAP (ticket creation, access issues, general navigation).
• Offer both remote and on-site support to users.
• Train employees on the basic use of IT tools and business platforms.
• Escalate complex issues to higher-level support when necessary.
• Document solutions, procedures, and system configurations.
• Monitor the performance of basic IT systems and report critical failures.

Requirements:

Education:

• Technical degree or bachelor’s degree in Computer Science, Information Technology, or a related field.
• Recently graduated candidates are encouraged to apply.

Experience:

• Internship experience, university projects, or up to 1 year of experience in technical support, help desk, or IT-related roles is a plus.

Technical Knowledge:

• Operating systems: Windows and/or macOS.
• Microsoft 365 suite and collaboration tools (Teams, Outlook, etc.).
• Basic knowledge of LAN/WAN networks, printers, antivirus tools, and diagnostics utilities.
• Familiarity with Active Directory, VPN, and user account management is a plus.
• Basic understanding of SAP or ERP systems is desirable.
• Knowledge of ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk) is a plus.

Skills:

• Customer service and problem-solving oriented.
• Strong verbal and written communication skills.
• Time management and organizational skills.
• Team player with a proactive mindset.
• Detail-oriented and eager to learn.

Languages:

• Native Spanish.
• Technical English (reading and writing required; conversational English is a plus).