Specialist, Business Systems Support GBS (Guadalajara)

As a Specialist in the Business Systems Support team, you will play a pivotal role in modeling business processes and designing solutions to meet our organization’s requirements. You will work closely with end users, functional teams, and process owners to define, design, implement, and develop Oracle applications, the ServiceNow catalog services, and other business‑related applications within the scope of the Business Systems Support team.

Experience Required

• Over 3 years of experience collecting and validating business requirements on how and why.
• More than 3 years of experience in international projects (a must).
• Proven experience as a Subject Matter Expert (SME) and individual contributor.
• Strong experience using shared work tools.
• Good understanding of financial processes (P2P, O2C, R2R).
• Solid knowledge of the project life cycle and roles of project participants.
• System troubleshooting: ability to provide hands‑on support and troubleshoot system issues reported globally.
• Data structures and systems: verifying feasibility of business users’ requests based on existing technical systems and data structures.
• Experience in maintenance of Oracle Finance Applications/ServiceNow (nice to have).

Soft Skills

• Ability to work independently without supervision.
• Ability to set priorities based on business requirements and manager’s guidelines.
• Proficiency in English, both verbal and written.
• Collaboration: ability to collaborate with cross‑functional teams.
• Problem‑solving: strong problem‑solving skills; ability to take ownership of addressing problems.
• Communication: strong customer service skills, strong communication skills, ability to represent business partners on projects and initiatives, identify improvement opportunities, make expert judgment on requested solutions, and suggest alternative approaches as needed.

Education

Bachelor’s degree in Business Administration, Information Technology, or a related field.

Benefits

• Hybrid work schedule.
• Competitive salary.
• Benefits above the law.

Site: Av. Camino al Iteso