Customer Support Representative (Weekend) (San Juan del Río)

Overview

Cart.com is a rapidly growing eCommerce company with a strong emphasis on customer engagement and service excellence. Headquartered in Houston, Texas, with a general presence—including offices in the United States, Poland, and Mexico—Cart.com supports a portfolio of internationally recognized brands. Our solutions encompass marketplace implementation, eCommerce technology, and logistics to streamline operations and enhance the customer experience.

Role

• The Reservation Specialist is responsible for delivering an exceptional guest experience through confident, professional, and value‑driven communication across multiple channels, including phone calls, live chat, and email entirely in English.

Responsibilities

• Provide high-quality guest support 100% in English through phone calls, live chat, and email, ensuring timely and accurate responses.
• Confidently assist guests with property and service inquiries, seeking support when needed to ensure correct information.
• Apply feedback and continuous learning to improve guest satisfaction and performance.

Qualifications

• Minimum of 6 months of experience as a bilingual customer service or support agent
• Advanced or fluent English proficiency B2++ (written and spoken)
• Experience or comfort supporting customers via phone calls, live chat, and email
• Visa sponsorship is not available for this role

Compensation and Benefits

• Pay up to 15,000 MXN (before taxes)
• Paid training + 2,500 MXN hiring bonus
• Performance bonuses of up to 30% of monthly salary
• Comprehensive life and medical insurance
• 5 working days and 2 days off per week, including one day off during the week and one day off on the weekend (Saturday or Sunday) according to operational needs