Database Administrator (Xico) (Valle de Chalco Solidaridad)

Location: Guadalajara, Mexico (currently hybrid with up to 50% remote)

Overview

Touch Tunes is looking for a passionate technology professional with a strong focus on Oracle on‑premises server management and AWS database platforms. In this role you will be part of the Platform DBA team and will play a key role in the design, automation, operation, and optimization of cloud‑native data services that power our large‑scale, high‑availability applications. You will take ownership of self‑managed Oracle data platforms and several AWS‑hosted database platforms, ensuring security, scalability, resiliency, and cost‑effectiveness. This includes infrastructure automation, upgrades, performance tuning, and close collaboration with development teams to ensure optimal data usage and architecture decisions. You will contribute both to day‑to‑day operations and longer‑term data platform initiatives while supporting application development by providing expertise in AWS database services, data reliability, and cloud best practices. The role is integral to the evolution of Touch Tunes' next‑generation application and data platforms.

Responsibilities

• Design, operate, and optimize AWS and on‑premises managed database and data services.
• Support development teams throughout the full application lifecycle, from architecture and planning to production deployment.
• Standardize and automate database provisioning, configuration, scaling, and schema changes using Infrastructure as Code (Cloud Formation or Terraform).
• Design and implement backup, restore, disaster recovery, and data retention strategies.
• Ensure high availability, fault tolerance, and performance of production data systems.
• Monitor, tune, and optimize databases and search platforms (queries, indexes, caching strategies, shard/replica design).
• Enforce data security and compliance best practices, including roles and permissions, encryption at rest and in transit, secrets management, and access controls.
• Identify operational inefficiencies and continuously improve reliability, scalability, and cost optimization.
• Maintain detailed Jira tickets associated with tasks and projects.
• Ensure availability of development, staging, and production environments, and automate deployments across them.
• Act as a key escalation and support resource for production data and platform incidents.
• Research new services and data technologies and lead proof‑of‑concepts to validate improvements.
• Participate in an off‑hours on‑call rotation every two weeks (evenings and weekend).

Qualifications – Essential

• Passion for database management and performance across multiple platforms.
• Experience administering Linux‑based systems.
• Hands‑on Oracle administration knowledge. Oracle upgrades and patching: upgrading databases from 11g/12c to 19c using DBUA or manual methods.
• Multitenant architecture: managing container databases (CDBs) and pluggable databases (PDBs).
• RMAN (Recovery Manager): expertise in complex recovery scenarios (Point‑in‑Time Recovery, TSPITR) and integration with S3 or storage‑level backups.
• Data Guard (asset): setting up and managing physical standby databases, including Active Data Guard for offloading read‑only workloads.
• AWR/ASH/ADDM (asset): deep ability to read AWR reports and ASH to find performance spikes.
• SQL tuning: using the SQL Tuning Advisor and manually rewriting queries to optimize execution plans.
• Shell scripting: writing Bash or Perl scripts to automate daily health checks, monitoring, and RMAN backups.
• Hands‑on experience with AWS services such as EC2, Auto Scaling, CloudWatch, IAM, VPC, CloudFormation, Terraform, Amazon RDS/Aurora (MySQL, PostgreSQL), Amazon DocumentDB, Amazon MQ/SQS, Amazon S3.
• Knowledge of AWS Database Migration Service (DMS) and Amazon ElastiCache (Redis) is an asset.
• Experience with automation and scripting (Python, Bash, CloudFormation, Ansible or similar).
• Solid understanding of high‑load, internet‑facing systems and distributed architectures.

Qualifications – Preferred

• College or university degree in computer science, engineering, or equivalent experience.
• Three or more years of experience in database management, SRE, or cloud operations roles.

Benefits & Culture

At Touch Tunes, your work impacts customers as part of projects that transform the in‑venue entertainment industry.

We foster open communication, collaboration, and an environment where fun meets hard work, encouraging everyone to be authentic.

Touch Tunes is an equal opportunity employer and a proud ally of Queer Tech and Diversity Jobs.