(CEN) ANALYST CHANGE MANAGEMENT IN DIGITAL COMMUNICATION & ENGAGEMENT - TEMPORAL

Job Description

Develop and implement change management strategies and plans that maximize employee adoption and usage of required changes. These responsibilities also include plans and efforts to anticipate and minimize resistant behaviors from employees and stakeholders who are impacted by the changes.

Main Responsibilities

• Apply a structured methodology and lead change management activities in multiple projects.
• Identify key stakeholders, assess their needs, and develop engagement strategies to gain their support and commitment to the IT project changes.
• Analyze the impact of proposed IT changes on employees, business processes, and technology infrastructure to anticipate and address potential challenges.
• Design and implement communication plans to different audience groups, ensuring timely and relevant information sharing.
• Collaborate with training specialists to design, deliver, or oversee training programs that equip employees with the necessary skills and knowledge.
• Identify and manage anticipated and persistent resistance.
• Identify potential risks associated with change initiatives and develop mitigation plans to minimize disruptions and setbacks.
• Maintain comprehensive documentation of change management activities, progress, and outcomes for reporting and analysis.
• Ensure knowledge transfer and documentation of best practices for long-term sustainability and organizational learning.
• Achieving alignment and commitment among different stakeholders with varying interests and priorities can be challenging. The consultant must navigate conflicting agendas and gain support from leadership, employees, and other affected parties.
• A Change manager consultant must understand and work within the existing culture while also fostering a culture that supports the desired changes.

Qualifications

• Ability to influence others and achieve common goals.
• Excellent communication skills and ability to build strong relationships.
• Exceptional ability to solve problems and think analytically.
• Great organizational, project, and time management skills.
• Create actionable deliverables for the five change management levers: communication plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.
• Support communication and training efforts. Specify any certifications required or ideal for the position.

Internal/External Relations

INTERNAL

• Project leaders who are implementing an IT project/digital transformation. P&IT, Customer experience, Legal, Supply Chain, OHR, Procurement and other corporate and functional areas.

EXTERNAL

When required: suppliers, consultants and other stakeholders related to P&IT projects.

CEMEX Diversity and Inclusion Statement

At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity, and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.