Legal Product Trainer (Ciudad Juárez)

Legal Product Trainer

As a Legal Product Trainer, you'll empower lawyers, paralegals, law librarians, and other legal professionals in law firms and government agencies by delivering expert training on Thomson Reuters’ legal solutions. Drawing on your legal background and product expertise, you'll identify training needs, drive product adoption, remove barriers to access, and uncover new opportunities for engagement.

Our team is dedicated to delivering best-in-class education using adult learning principles. You'll collaborate across functions and partner closely with colleagues to support legal professionals across North America and Europe.

About the role

• Drives product adoption and usage, while helping customers achieve their expected ROI on Thomson Reuters’ products.
• Deliver engaging, workflow-based trainings using adult learning principles.
• Provide exceptional service to legal professional in law firm and government agencies.
• Develops a professional virtual presence in law firms and government agencies via web-based virtual communication.
• Supports revenue retention and growth by effectively partnering with the account team to uncover the customers’ business needs that align with Thomson Reuters product offerings.
• Maintains a high level of knowledge and expertise in Westlaw, Practical Law, Drafting Assistant and other solutions products, as well as customer workflows, product use cases, and industry trends.

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About you

• Law degree required.
• 2+ years' experience in adult training/education or learning & development background.
• 2+ years legal experience strongly preferred.
• Strong oral and written communication and presentation skills.
• Adept at using full Microsoft suite of products, including MS Teams.
• Agile learners - Ability to learn something new.
• Commitment to a schedule that coincides with the customers’ workday.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include adaptable vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.