Assistant Manager (Zapopan)

Assistant Manager - Accounts PayableLocation: Mexico-Zapopan

Schedule: Full-time

Education Level: Bachelor's / Graduation / Equivalent

Responsibilities

• Manage comprehensive contracts (SLAs and critical metrics) as well as internal metrics.
• Ensure smooth operations and uninterrupted service delivery.
• Develop succession plans for key/critical roles.
• Promote team engagement, professional growth, and reduce attrition.
• Keep systems like My Time updated and ensure regulatory compliance.
• Accurately align MSS, cost codes, and SRT/update processes.
• Adapt to shifting priorities, multitask, and drive tasks to completion.
• Analyze DevOps data and report findings or errors.
• Work independently with initiative and collaborate effectively.
• Manage and resolve employee-related issues.
• Train, motivate, and lead the team with a strong commitment to engagement.
• Must have active social media accounts.

Minimum Requirements

• Intermediate knowledge of accounting.
• Strong command of Spanish and English.
• Previous work experience in collections.
• Experience with SAP.
• Organized profile, detail- and customer-oriented.
• Ability to solve problems logically and accurately.
• Proactive, optimistic, and collaborative attitude.
• Fast learner with good communication skills.

Preferred Qualifications

• Excellent analytical and communication skills (verbal and written).
• Self-motivated and execution-oriented.
• Strong interpersonal and leadership skills.
• Ability to multitask and adapt to changing priorities.
• Experience in full-scope team management (direct reports/peers/superiors).
• Proven skills in problem-solving, administration, and policy interpretation.
• Experience in client relationship management and strong presentation skills.
• Ability to perform well under pressure and meet client demands.
• Lead by example with high values, ethics, and integrity.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,