Infraestructure Site Lead - Queretaro Site (Santiago de Querétaro)

Infraestructure Site Lead (Queretaro Site)

Abbott, integral leading healthcare company, is investing in Mexico by building a manufacturing facility in Querétaro. This facility will create 1,200 local jobs and will be the first health manufacturing facility in the state.

Responsibilities

• Direct, manage, plan and administer the operational and administrative activities of an infrastructure operations section within a major country, multiple countries within one region or an entire region for a line of business.
• Provide day‑to‑day support of IT team members, handle support tasks and resolve issues.
• Manage managed service supplier performance for the area of responsibility.
• Maintain personnel budget responsibility and HR responsibilities for direct team members.
• Understand the organization’s vision, goals and strategies.
• Align department priorities appropriately, determine critical success factors, evaluate and pursue initiatives based on fit with strategies.
• Cultivate and maintain customer relationships reinforced by regular communication on project status, issue management, service delivery and associated strategies.
• Organize, support and operate infrastructure services aligned with Abbott’s IT Strategy Platform standards; includes business case preparation and the development of communication and marketing plans.
• Ensure documentation for the analysis and design of infrastructure (data network technologies, computing platforms, collaboration/messaging platforms, etc.) supporting enterprise, common, shared and divisional applications is completed.
• Provide hardware, operating systems and/or infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) for both new and existing systems.
• Responsible for level 2 operational support of complex voice/data network technologies, computing platforms and collaboration/messaging platforms.
• Oversee the execution of provided documentation.
• Accountable for Region‑wide support organizations (Center of Excellence) and participate in Global Support Mode.
• Develop and update Datacenter recovery plans for the area of responsibility and assist with development of system recovery strategies and plans.
• Ensure correct data backup execution.
• Coordinate execution of disaster recovery tests with divisions, BTS and Managed Service provider contacts.
• Ensure direct staff is trained and follows procedures that comply with CRQS Policies, BTS SOPs, Sarbanes‑Oxley controls, FDA and GMP requirements.
• Sustain continuous improvement across the organization through the development, implementation and maintenance of process improvement programs.
• Ensure installation, testing procedures of enterprise‑wide systems for complex voice/data network technologies, computing platforms, collaboration/messaging platforms and/or business applications.
• Provide service consulting, operational and business systems analysis support for IT infrastructure services to support customer business requirements.
• Oversee operations tasks performed by other BTS lines of business or Divisional IT staff.
• Manage priority conflicts with peer BTS organization or Divisional management.
• Assign resources to support other BTS lines of business site operations in collaboration with the Regional Operations Manager and the Regional Line of Business manager.

Qualifications

• Bachelor’s degree.
• Minimum 5 years of experience in the role, with industry‑specific experience.
• English B2; English language proficiency is required.
• Skilled in time management and the ability to prioritize tasks.
• ITIL, PMI certifications desired.
• Professional experience of at least 5 years in controlling or cost accounting.
• Experience in local site network, data center, voice/data, computer platforms maintenance and design of infrastructure.

Benefits

• Career development within an international company where you can grow the career you dream of.
• Exposure to a company recognized as a great place to work in dozens of countries and named one of the most admired companies by Fortune.
• Diversity, working mothers, female executives and scientists are valued.