Program CoordinatorIntl (Mérida)

Position Summary

The Program Coordinator is responsible for the management of tour details between Sales and Product Delivery teams for the K12 International lines of business. The role involves direct communication with internal staff and management and requires a close attention to detail and an ability to make business decisions confidently. The Program Coordinator is responsible for understanding sales and operational guidelines in order to ensure a balance in meeting suppliers' requirements, delivering quality tours, and meeting the expectations of the client.

Program Coordinator Responsibilities

• Assists in the coordination of tour details involving sales & production teams and ensures all deadlines between departments are met.
• Assists Sales team with itinerary changes, tour customizations, general destination/product information and special requests by using knowledge of world destinations and/or communicating with general Operations teams. Answers pricing and itinerary questions to help maximize sales, while ensuring a high margin level and maintaining the highest possible tour quality.
• Acts as liaison between Production and Sales teams, ensuring that internal business rules and product standards are upheld. Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries. Develops and implements new internal processes, rules and procedures based on the needs of the business.
• Manages information in all internal systems. Assists with the maintenance of departmental databases using internal systems.
• Prepares status updates or reports for manager as appropriate.
• Provides support on other projects and tasks as requested by department management. May be assigned responsibilities related to group management, pricing, or business analysis.

Requirements

• Ability to communicate clearly and effectively with internal staff and management.
• Close attention to detail. Extremely organized.
• Keeps cool under pressure and can multi-task.
• Ability to problem-solve and make business decisions confidently.
• Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.
• Concern for how decisions impact customer experience and the bottom line.
• General understanding of the student travel industry and/or the WorldStrides business model.
• Knowledge of world destinations, with some international travel experience preferred.