Disaster Recovery Sme - Middleware (Guadalajara)

Responsibilities

• Maintain synchronization between Production and DR environments for payments products, ensuring changes/configurations implemented in Production are simultaneously implemented in DR environment.
• Create SOPs as per industry best standards for week‑long true failovers, ensuring the customer can run their business seamlessly from the DR environment for a week.
• Ensure documentation (deployment diagrams, internal and client‑facing runbooks) is timely updated, maintained, and peer‑reviewed.
• When Production/UAT issues are reported by the client or implementation team, address them within acceptable timelines and implement the same changes in DR simultaneously.
• Debug system logs and produce technical solutions associated with data flow or performance aspects.
• Work closely with the implementation team to understand process flow, solution challenges, if any, and implement/support a seamless sync between Production and DR infrastructure.
• Collaborate with implementation and product teams to explore and reuse tools/processes for effective maintenance of the DR environment.
• Introduce automation wherever possible to reduce system stability time post failover to DR.
• Acquire adequate understanding of the technical and functional aspects/flows of the implemented products within a short span of time.
• Perform regular internal health checks and internal tests prior to client‑facing DR tests to maintain high‑level resiliency.
• Highlight, voice out, and implement new techniques and solutions to maintain the highest possible resiliency.
• Participate effectively in DR planning, work on RCAs, provide DR updates, and identify risks with mitigation plans.
• Be adaptable to learn, collaborate, and contribute across teams.

Required Skills, Knowledge & Experience

• Willingness to work in shifts and provide on‑call support on rotation, including weekends.
• 5+ years of expertise in architecture design, MQ administration, and support.
• 3+ years of experience configuring web servers such as JBoss, WebLogic, IBM WebSphere, etc.
• 3+ years of experience in integration using MQ (RDQM, multi‑instance, standalone) products.
• 5+ years of experience in Python and MQ scripting.
• 3+ years of experience working on Linux platforms and proficiency in Linux shell scripting and Ansible, including secure socket layer communication setup.
• 3+ years of expertise setting up RDQM clusters, troubleshooting, and supporting Azure environments on Linux OS, with expertise in cipher and at least 5 years of SSL/TLS 1.2 configuration.
• 2+ years of experience defining load balancers in Azure clusters, including probe configuration.
• Familiarity with general monitoring principles and tools such as Site24x7, Grafana, BMC Patrol, RFHUtil, etc.
• Experience with MQ 9.2 and 9.3 on Red Hat OS and Azure platforms.
• Expertise in creating, editing, modifying, and updating SSL keystores at the MQ level.
• Experience with automation concepts (e.g., CI/CD, infrastructure as code) and DevOps tools.
• Strong documentation skills, including Visio diagrams for data flow.
• Strong written and verbal communication skills, with the ability to coordinate with cross‑functional teams.
• Good to have: experience with cloud technologies such as Azure and AWS.
• Good to have: exposure to the payments domain and Finastra payments products (e.g., GPP or P2G).
• Good to have: familiarity with Atlassian tools such as JIRA and Confluence.
• Good to have: technical consulting and implementation experience in client‑facing projects.