Technical Lead, Support Engineering (Xico) (Valle de Chalco Solidaridad)

Overview

Tekton Labs is looking for a Technical Lead in Support Engineering to work on a large-scale video streaming platform used by millions of users worldwide. In this role, you will lead a team of developers, manage end-to-end support operations, and contribute to feature development, SDK updates, and production reliability. This is a senior-level, full-time hybrid opportunity based in Guadalajara, Mexico.

Offer

• Contractor: USD *******
• Timezone: (UTC-06:00) Mexico City, Mexico - Central Time (CT)
• English Level: B2 - Upper Intermediate
• Spanish Level: C2 - Native

Responsibilities

• Provide technical leadership to developers on support-related tasks and production issues
• Manage local and remote developer teams within the region
• Own bug fixes in production applications and verify their resolution
• Contribute to feature development, SDK updates, code enhancement and refactoring
• Write unit and integration tests to ensure code quality
• Lead customer discussions, requirements analysis and testing support
• Deploy builds to test and production environments
• Participate in status meetings with team members, clients and stakeholders
• Manage end-to-end ticket and issue lifecycle from generation through closure
• Review fixes from junior or general engineers and provide constructive feedback
• Coach junior team members and organize training sessions and knowledge sharing
• Develop and maintain technical documentation, Confluence pages and SOPs
• Proactively suggest improvements for clients, processes, tools and services

Qualifications

• Backend or full-stack development experience on multiple platforms – 5+ years
• Expert knowledge of at least one platform-specific language or framework (JavaScript, Python, Java, or similar) – 4+ years
• Experience in video and media-based development projects (DRM, OVPs, Advertising, Analytics) – 3+ years
• Git or equivalent SCM system (Bitbucket, Subversion) – 3+ years
• REST API integration and third-party library consumption – 3+ years
• Technical team leadership or tech lead role – 2+ years
• English C1 (daily written and verbal communication with international clients)

Nice to have

• OTT or Smart TV platform development (Roku, Fire TV, Apple TV, Android TV) – 1+ year
• Knowledge of software architecture and design patterns for scalable systems – 2+ years
• Experience with Agile / Scrum and CI/CD pipelines – 2+ years
• Familiarity with streaming protocols (HLS, DASH, DRM) – 1+ year
• Experience mentoring junior developers or support engineers – 1+ year
• Based in Guadalajara, Mexico (for hybrid collaboration with client)

Job ID: #J-*****-Ljbffr