Sales Support Analyst - Canada (Miguel Hidalgo)

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Responsibilities

Support the Canadian Field Sales team and customers in delivering extraordinary care by promptly and accurately responding to customer inquiries, to make it easy to do business with us, solving customer issues, while celebrating their value to us.

Your Impact

As Sales Support Analyst your functions would consist of:

Functional Responsibilities

• Gather and validate customer/equipment information and determine the issue by analyzing the symptoms
• Diagnose and resolve cooler and vendor issues using provided diagnostic tools
• Research and document service-related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution
• Exemplary attendance and punctuality
• Follow standardized procedures to deliver world class customer service and first call resolution

Qualifications

Education

• University degree

Experience

• English & French fluency required - both written & verbal
• 6 months to 2 years of Customer Service Experience
• Strong Microsoft Excel and PowerPoint skills
• Strong customer relations, interpersonal and verbal and written communications skills
• Technical, problem solving, planning, and analytical skills

Benefits

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.