Gerente superior de proyecto (Miguel Hidalgo)

Project Manager – Operational Transformation & Transitions

Mexico City – Polanco

Full-time | 100% Onsite | Global scope | English required

About the role

We are looking for a Project Manager focused on operational transformation and process transitions to join a global organization currently expanding its Shared Services model in Mexico.

This role plays a critical part in migrating and centralizing operations from international locations into a regional hub, ensuring seamless execution, process standardization, and long-term operational stability.

This is not a traditional IT Project Management role. It is focused on business operations, process migration, and transformation execution within a multinational environment.

Key responsibilities

• Lead end-to-end transition projects, including planning, execution, and stabilization phases
• Manage migration of processes and operations across countries, ensuring business continuity
• Coordinate all transition stages such as:
  • Knowledge transfer
  • Process documentation
  • Parallel run
  • Go-live
  • Hypercare and stabilization
• Develop and maintain:
  • Project plans
  • Timelines and milestones
  • KPIs, SLAs, and operational metrics
• Work closely with cross-functional stakeholders including:
  • Operations
  • Finance
  • HR
  • IT
  • General leadership
• Drive process standardization and continuous improvement initiatives
• Identify risks and manage escalations throughout the project lifecycle
• Ensure clear communication and alignment between global and local teams
• Support change management activities to ensure adoption of new processes

Profile requirements

• Experience
  • 5–8+ years of experience in Project Management
  • Proven experience in:
    • Process transitions
    • Operational transformation
    • Business process migration
  • Experience working in:
    • Multinational environments
    • Shared Services / GBS / BPO environments (preferred)
• Core competencies
  • Strong project execution skills (hands‑on delivery)
  • Experience managing end-to-end transitions, not just isolated project phases
  • Solid understanding of:
    • Process documentation (SOPs, workflows)
    • Operational KPIs and SLAs
  • Strong stakeholder management skills across multiple levels
• Technical & functional knowledge
  • Project Management methodologies (PMI, Agile, or hybrid)
  • Governance and reporting structures
  • Operational processes and business workflows
• Languages
  • English: Advanced / Fluent (mandatory)
  • Daily interaction with global stakeholders

What we are looking for

• Has real experience executing transitions and migrations, not only managing IT projects
• Is comfortable working in fast‑paced, transformation environments
• Can balance structure and execution, with a hands‑on approach
• Understands how to move processes across regions and make them operationally sustainable
• Is flexible, adaptable, and able to work with different teams and cultures

Work conditions

• Location: Mexico City (Polanco)
• Schedule: Full‑time
• 100% onsite (non‑negotiable)
• Global team collaboration

What this role offers

• Exposure to international transformation projects
• Opportunity to participate in the build and expansion of a Shared Services model
• High‑impact role with visibility to senior leadership
• Professional growth in operations and transformation