Sr. Sustainment Engineer (Miguel Hidalgo)

Responsibilities

• Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves.
• Good hands‑on experience with O9 Solutions and functional aspects of Supply Chain.
• Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct.
• Handles advanced troubleshooting, typically via escalation from SEs/SREs. Resolves the root causes of problems, where possible.
• Expands existing product functionality and related automation/tooling/dashboards. Solutions are logical and maintainable. Improves logging and monitoring for quick and accurate error detection.
• Takes the time to understand how customers interact with systems to accurately reflect their experience in monitoring. May focus on product resource usage and/or how dependencies are tested and managed. If needed, creates automation to detect compliance requirements. Adds comments and/or refactors existing product code to improve readability, modularity, and generally make it easier for others to contribute to and maintain.
• Provides code reviews for SE peers. Shares best practices and knowledge of SE tools and troubleshooting techniques. Participates in a team on call rotation.
• Technical leader (org level). Advises on the best approach for segmenting and orienting SE work to yield the greatest business value.
• Accountable for the quality of managed service providers and their adherence to contract SLAs.
• Proactively provides the right amount of information to leadership – descriptions are concise, timelines have estimates, clarify who owns work, call out risks/blockers with a path to green, etc.
• Collaborates to achieve an appropriately unified set of SE procedures.
• Articulates the best strategy for sustaining each product. Finds detractors to probe risks and challenges.

Qualifications

• 5-7 Years of experience as Operations Engineer working for Supply Chain/IBP areas.
• Good hands‑on experience on O9 platform.
• Can analyse a problem statement using relevant data. Able to research techniques or solutions and propose a viable approach.
• Expertise in one or more software languages and design patterns.
• Understands how to refactor code to make it more modular, scalable, easier to support. Knows how to break features down into components to be developed in parallel by other engineers.
• Has ways to get more efficiency out of compute resources (without adversely impacting customers).

Benefits

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self‑learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• Recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs.
• Flexibility program allowing you to balance personal and work life.
• Family benefits such as Wellness Line, agreements and discounts, scholarship programs for children, aid plans for different life moments.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.