Implementation Analyst-Cards & Payments (Polanco)

Implementation Analyst – Cards & Payment

Location: Monterrey, Guadalajara, Querétaro, and Mexico City

Responsibilities

• Serve as business/technical SME for Item Processing and Print & Mail engagements across US Banking, Cards & Payments clients.
• Gather requirements, author BRDs/FRDs, design solutions, and configure platforms.
• Capture channels: branch, teller, distributed, merchant, mobile & ATM image deposit (capture, balancing, exceptions).
• Configure Duplicate Detection and deposit lifecycle management.
• Conduct business analysis: requirements gathering, BRDs/FRDs, solution design, gap/impact/risk assessment, traceability & change management.
• Translate business needs into technical solutions, bridging business and tech teams.
• Manage stakeholders and cross‑functional relationships, handle client escalations, and maintain sign‑off accountability.
• Provide strong written/verbal communication, documentation, training & mentoring (senior level).
• Handle Print & Mail: composition & output tooling, file intake & validation, print floor / insertion / printer‑inserter operations.

Qualifications

• Experience in Banking, Cards & Payment domain.
• Knowledge of item processing, print & mail, remittance, ACH, ICL, check clearing, return items.
• Proficient in Spanish (Advanced) and English (Intermediate).
• Strong analytical and problem‑solving skills.

Benefits

• Improve your career with one of the largest IT services companies.
• Receive ongoing support and training opportunities.
• Competitive salary and benefits package.
• Opportunity to work with leading global companies.
• Inclusive culture respecting diversity and human rights.
• Investment in employee wellbeing.
• Conditions that allow everyone to thrive.

Equal Opportunity Employer

Igualdad de Empleo y Política de Acción Afirmativa: Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.