Academy For Services & Consulting: Technical Quality Manager (Tqm) - Mexico City (Hybrid)

Overview

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we\'ll bring out the best in you. We\'re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what\'s next. The work is challenging but it matters. You\'ll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What\'s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Academy for Services & Consulting is a development program designed for talent who are early in their career. SAP is not offering relocation benefits for this role at this time. SAP is not offering current or future visa sponsorship for this role at this time.

Who You\'ll Become

SAP\'s Technical Quality Manager (TQM) supports and delivers high-impact services within the Premium Engagement program. You\'ll play a key role in analyzing customer requirements, planning and executing tailored engagement strategies, and collaborating with cross-functional teams to drive value and alignment. Your responsibilities will span project planning, service delivery, governance, issue management, and hands-on execution of technical and strategic initiatives, positioning you as a trusted advisor to customers and a critical partner in ensuring their long-term success with SAP.

What You\'ll Do

As a TQM within the SAP Academy for Services & Consulting, you will be responsible to:

• Complete a robust 8-week orientation program, followed by three 3-month rotations within our Premium Hub CoE, Preferred Success, and TQM practices; following this, you will move to a designated Market Unit and shadow an existing TQM at a customer for a specified timeframe, before getting assigned to a customer(s).
• Immerse yourself in multidimensional, experiential learning that focuses on business transformation, general intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around our solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior TQM professional in the field.

You will have the opportunity to work both behind the scenes and directly with customers.

What You Bring

• Bachelor or Master\'s STEM Degree : Science, Tech, Engineering, Math or equivalent experience in the field of technology.
• Must have 2-3 years of experience working as a Functional/Technical Consultant or within project management.
• Strong communication skills , as this role will be primarily customer facing and at customer sites up to 5 days per week.
• Skilled at building trusted relationships with C-level executives, senior leaders, and key stakeholders to drive alignment and strategic outcomes.
• Strong facilitation, negotiation, and de-escalation skills , with the ability to manage high-stakes discussions and maintain productive engagement.
• Experience working with SAP Enterprise, Industry, Platform, and SaaS Solutions, with exposure to third-party and partner technologies.
• Hands-on experience with SAP HANA, S/4HANA, or SAP Business Technology Platform, with a strong understanding of how to leverage these technologies to drive transformation.
• Demonstrated knowledge of SAP project management, value management, and quality management practices to support delivery excellence.
• A track record of influencing solution design, implementation, and change management initiatives across complex environments.
• Experience supporting key phases of the customer lifecycle—including pre-sales, solutioning, procurement, contract renewals, and retention—with a focus on long-term value creation.

About SAP Next Gen Academy for Services & Consulting

The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement. The 12-month SAP Next Gen Academy for Services & Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery.

Join us for a unique opportunity to build your network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

SAPNextGen

SAPAcademyforServicesandConsulting

SAP\'s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office.