Customer Success Manager
Doist
Role overview
- Onboarding: Onboard new customers and work with sales to close the pilots where you will act as a subject matter expert
- Account management: where you will get your portfolio of customers to develop and maintain
- First-line support: Provide product feedback from our customers to the product team and help as
You spend time on the following activities:
- Lead onboarding sessions where you customize the Asset Platform to meet the needs of your client and solve their pains
- End-user session where you show how to use the tool
- Make sure the clients get fully ramped and engage the right stakeholders and help sell the Asset Platform internally
- Host quarterly account status calls with clients to help prevent churn
- Provide client input and feature requests to the product team
- All efforts are done inbound (via the phone, emails, or video conference) and not in the field
Vacante publicada el 7 horas atrás
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