Performance Management Associate Analyst
Avasant
Performance Associate Analyst Type of position : Full-Time Employment Work Mode : Hybrid Job Title: Performance Associate Analyst Location of the position: Monterrey, Nuevo León, Mexico Job Description
- Produce and distribute monthly evaluations of Service Provider service level performance
- Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes
- Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending
- Archive and maintain historical records for monthly performance governance and reviews
- Maintain Standards and Templates
- Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes
- Initiate service credit process for breached SLRs/SLAs
- Support development and maintenance of performance dashboards and reports
- Prepare and deliver analyses and reports to meet the needs of client
- Maintain relevant contract performance management data in the governance tool and/or library, as appropriate
- Participate in various managed contract operational and governance meetings
- Coordinates with relevant business areas (e.g. Procurement, Legal, IT, etc.) for governance-related matters
- Support executive summary reporting
- Risk and Issue reporting
- Customer service attitude
- Business insight
- Information analysis
- Results-driven approach
- Emphasized teamwork
- Dedication to continuous learning
- Research skills
- Database management
- Project management
- Time management
- Advanced proficiency in English
- Advanced proficiency in Microsoft Excel
- Desirable knowledge in Service Now
- Numerical Analysis
- Customer Services
- Informatics
- PowerBI
- Auditory Processing
- Reporting & Analysis
Vacante publicada el 7 horas atrás
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