Quote to Cash Coordinator

What you will be doing:

• Provide operational support to order processing or licensing activities
• Enter data in a variety of CRM and ERP systems (Salesforce and ServiceNow / EpicCare)
• Uphold company policies and procedures related to the quote-to-order workflow
• Manage issue intake processes to respond to internal (e.g., sales) and external (e.g., customer) requests related to quoting, order management, and licensing
• Operate license order fulfillment processes by following predefined procedures, using different licensing tools
• Handle assigned quoting, order management, and licensing related issues in a service management system
• Understand and follow policies, processes and procedures associated with assigned areas of responsibility
• Assist with issues and collaborate across peer organizations
• Perform other operations duties as assigned

What you will likely bring:

• Proficient computer skills (Excel, Word, PowerPoint)
• Must be able to work extended hours during high-volume peak periods (especially end of quarters)
• Ability to perform in a fast paced, multi-tasking environment
• Ability to handle high transactional volume, and repetitive administrative tasks
• Ability to deliver quality results while under time constraints
• Ability to collaborate with customers, and peers to solve issues
• Good communication and interpersonal skills
• Excellent customer service skills

What could set you apart:

• Experience using business applications such as Salesforce, ServiceNow, CRM, ERP, or other customer support platforms.
• Strong attention to detail with a process-oriented mindset and commitment to data accuracy.
• A customer-first approach with a focus on delivering timely, accurate support and striving for first-contact resolution whenever possible.

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in.

We are an equal-opportunity employer.