English Teacher

Location:

• Remote
• Latin America

Schedule:

• Full-time | Monday to Friday, 8:00 AM - 5:00 PM CST + 5 flexible hours (after-hours or Saturday mornings)

Equipment: Must have access to a computer with 16GB RAM and dual-monitor setup (or willingness to adopt this setup; monitor can be provided if needed)

Overview

We are looking for a Client Success Coach to join a high-impact educational organization delivering personalized learning solutions. This is a hands-on, mission-driven role focused on guiding students through their learning journey, ensuring accountability, and helping them successfully complete their programs.

You will act as a coach and coordinator, combining structure, motivation, and operational follow-through. This role is ideal for someone who is organized, tech-savvy, and comfortable managing multiple students and platforms simultaneously while maintaining a high level of professionalism.

Key Responsibilities

• Guide students through customized learning plans via weekly Zoom check-ins
• Ensure students stay on track with their learning pace (typically 4, 8, or 12-week programs)
• Monitor progress across multiple platforms and validate actual completion status
• Analyze engagement metrics and proactively identify and resolve roadblocks
• Conduct high-volume, short coaching sessions (10-minute check-ins, 3–4 per hour)
• Maintain accurate student records and documentation across tools (Trello, Google Drive, internal systems)
• Collaborate with internal teams (coaches, instructors, leadership) to ensure a consistent student experience
• Communicate with professionalism, empathy, and clarity in all student interactions

Requirements (Must-Haves)

• 2+ years of experience in customer success, customer support, coaching, or education-related roles
• Experience working in fast-paced, virtual environments Proficiency with Zoom, Trello, and Google Workspace or similar tools. (Docs, Sheets, Calendar)
• Excellent English communication skills (written and spoken)

Nice to Have

• Experience with LMS platforms or CRM systems
• Strong attention to detail, organization, and time management
• Ability to balance empathy with accountability when working with students
• Comfortable handling sensitive situations with professionalism
• Background in adult education, instructional design, or upskilling programs
• Experience working with third-party educational funders or grant-based programs
• Exposure to virtual classroom coordination or academic program management