SC Cust Svc Asst Analyst (Miguel Hidalgo)

Overview

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. Our portfolio includes more than 500 beloved brands such as Gatorade, Lay’s, and Quaker, touching millions of people every day. The team is a community of thinkers, creators, and problem‑solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity. This creates opportunities for associates to do meaningful work and make a lasting impact in the communities we serve. Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact on your career and the world around you.

Responsibilities

• Ensure correct execution and follow‑up of customer orders across the supply chain process.
• Coordinate closely with cross‑functional areas such as planning, logistics, sales, customer service, and DRP to secure product availability, maintain service levels, and support operational continuity.
• Manage stakeholder communication and maintain strong relationships with internal and external partners.
• Coordinate cross‑functional teams and align priorities across operations, planning, logistics, and commercial areas.
• Analyze and manage KPIs, inventory follow‑up, and service level performance.
• Make decisions and solve problems in fast‑paced environments.
• Document and support order execution, supply chain processes, or operational follow‑up.
• Organize multiple priorities and adapt to transitions or operational changes.
• Promote a proactive mindset and continuous improvement orientation.
• Use advanced Excel and, preferably, SAP tools.
• Communicate in English with regional and global teams.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering, Logistics, or a related field.
• Preferred experience in Supply Chain, Customer Service, Logistics, Planning, or Order Management.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Proactive mindset with ownership and continuous improvement orientation.
• Advanced Excel skills required; SAP knowledge preferred.
• English proficiency preferred for global communication.

Benefits

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self‑learning.
• Development programs focused on leadership skills.
• Specialized training tailored to the role.
• Learning experiences with internal and external providers.
• Recognition programs for seniority, behavior, leadership, and moments of life.
• Financial wellness programs to help achieve life‑stage goals.
• Flexibility program to balance personal and work life, adapting your working day to your lifestyle.
• Family benefits such as Wellness Line, thousands of agreements and discounts, scholarship programs for children, and aid plans for various life moments.

Equal Employment Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.