Solution Consultant Manager

Overview

The Solution Consultant Manager acts as the strategic bridge between complex client business challenges and the company’s integrated portfolio of BPO, Contact Center and different As a Service solution. Reporting to the VP of Sales and Transformation, this leadership role is responsible for leading the pre-sales engineering team to design, architect, and present high-impact value propositions. The Manager ensures that every technical and operational proposal is not just feasible.

Key Responsibilities and Accountabilities

· Is responsible of the Strategic Solution Design, leading technical deep-dive discovery sessions with C-level stakeholders to uncover latent pain points in their CX and operational workflows.

· Create the Value Engineering, translating complex requirements that integrate SaaS platforms (AI, Omni-channel, Analytics) with BPO/Contact Center operational capabilities and structures (agents, staffing, training, quality) to provide a "turnkey" and tangible business outcomes into solution (e.g., reducing AHT, increasing CSAT, or optimizing OpEx).

· Develop and implement a methodology to quantify the Business Value (ROI, TCO, NPV) of the proposed solution, ensuring the pitch moves from "features" to "financial outcomes."

· Conduct high-level "Whiteboarding" sessions with client stakeholders to map their current state vs. future state, identifying gaps in technology and human performance.

· Prepare, oversee and lead the technical response for major RFPs, ensuring that all security, compliance solutions and functional requirements are met with innovative approaches.

· Close collaboration with Global Sales Force to ensure alignment and partnership, acting as the primary technical advisor, helping to qualify leads and opportunities and define the "win strategy" for high-value accounts.

· Deliver compelling demonstrations and executive presentations to C-Suite or decision-making prospects, translating technical jargon into strategic business language.

· Design and deliver sophisticated product excellence demonstrations and "Proof of Concepts" (PoCs) that showcase the seamless integration of SaaS and BPO.

· Work and collaborate with Finance and Operations to ensure the solution's commercial model is profitable and aligned with market reality.

· Ensure Cross-Functional liaison synthesizing market requirements and client "gaps" to provide the Product Development team with actionable insights for the solution roadmap.

· Ensure the implementation handover with a seamless transition from "Sold" to "Live" by documenting the solution architecture for the Professional Services and Operations teams.

Education and Specific Training

Bachelor’s degree in computer science, Industrial Engineering, or Business. An MBA or Master’s in Sales or Tech Management is highly preferred

Work Experience

10+ Years Pre-sales, solutions Architecture, or Consulting, with at least 5 years in a leadership role within SaaS and CX/BPO industries.

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