Java application Support AMT

Job Title: Application Support Engineer (Java / AMT Alpha Middle Tier)

Location

Remote / Hybrid

Job Summary

We are seeking an experienced Application Support Engineer with strong expertise in Java application support , middleware technologies , and enterprise prescription processing platforms . The ideal candidate will provide Level 2/Level 3 production support for critical pharmacy and healthcare systems within the AMT (Alpha Middle Tier) ecosystem.

This role requires deep technical troubleshooting capabilities across Java-based applications, middleware components, messaging services, workflow systems, and enterprise integrations. The candidate will be responsible for ensuring the stability, availability, and performance of mission-critical applications supporting prescription intake, routing, imaging, workflow management, and fulfillment processes.

The successful candidate must be able to perform end-to-end transaction tracing, identify application failures, analyze workflow bottlenecks, validate message movement across IBM MQ, and support business-critical pharmacy operations.

Key Responsibilities

Production Application Support

• Provide L2/L3 support for Java-based enterprise applications in production environments.
• Diagnose and resolve application, middleware, workflow, and integration issues.
• Perform JVM analysis and troubleshooting including memory leaks, thread dumps, heap dumps, and garbage collection review.
• Support WebSphere Application Server environments and application deployments.
• Monitor system health, investigate incidents, and perform root cause analysis.
• Participate in on-call support rotations and critical incident management.

Enterprise Middleware & Messaging Support

• Troubleshoot IBM MQ queues, channels, and message flows.
• Validate message transmission between upstream and downstream systems.
• Investigate message failures, delays, and routing issues.
• Support DataPower integrations and service communication troubleshooting.
• Ensure successful processing across distributed application environments.
• Analyze Oracle SQL queries and stored procedures.
• Support SQL Server databases and workflow metadata repositories.
• Review DB2 and Mainframe integration points for transaction processing issues.
• Perform data validation, troubleshooting, and reconciliation activities.
• Execute SQL scripts and support data correction efforts when required.

Workflow & Imaging Support

• Support FileNet P8 workflow and enterprise content management solutions.
• Troubleshoot workflow exceptions and routing failures.
• Validate image creation, storage, and retrieval processes.
• Support EIS imaging services and document lifecycle management.
• Ensure successful work order creation and image association across business workflows.

Server & Infrastructure Support

• Support Linux and Windows server environments.
• Analyze application logs, operating system logs, and middleware logs.
• Monitor application performance and availability.
• Support deployment activities and environment maintenance.
• Coordinate with infrastructure, database, and network teams for issue resolution.

End-to-End Business Process Support

Serve as a subject matter expert for prescription intake and fulfillment workflows by tracing transactions across:

• POC / eRx
• Fax / FMT
• Phone Intake
• Specialty Applications
• OWLb / ALB
• AIA / AIBS
• ADC
• WFCO
• RUA
• AAG
• Contact Agent
• TMW
• OE / eView
• EIS / FileNet
• NRx / Mainframe

Responsibilities include:

• Determining where a prescription is currently located within the processing workflow.
• Identifying which application last updated or processed the transaction.
• Verifying IBM MQ message movement and successful downstream delivery.
• Confirming work order creation and associated image generation.
• Ensuring workflow completion and successful handoff to TMW for fulfillment.
• Collaborating with business and development teams to resolve processing failures.

Required Technical Skills

Primary Skills

• JVM Troubleshooting
• IBM WebSphere Application Server
• Oracle SQL
• Oracle Stored Procedures
• IBM MQ
• Windows Server Support
• Workflow Management Systems
• FileNet P8
• SQL Server
• EIS Imaging
• IBM DataPower
• DB2
• Mainframe Integration Support
• Basic .NET Application Support
• IIS Administration

Operational Knowledge Required

• Prescription Intake Processing
• Electronic Prescription (eRx)
• Pharmacy Operations Support
• Healthcare Workflow Platforms
• Workflow Routing and Fulfillment Processes
• ServiceNow or Similar Ticketing Platforms
• Root Cause Analysis (RCA)
• Production Monitoring Tools

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience supporting enterprise Java applications in production environments.
• Strong troubleshooting experience within WebSphere and Java middleware environments.
• Hands-on experience with Oracle SQL, stored procedures, and database analysis.
• Experience supporting IBM MQ messaging infrastructure.
• Working knowledge of Linux and Windows operating systems.
• Experience with workflow platforms and FileNet P8.
• Understanding of enterprise integration architecture and distributed systems.
• Excellent analytical, communication, and problem-solving skills.

Preferred Qualifications

• Experience in Pharmacy Benefit Management (PBM), Healthcare, or Prescription Processing environments.
• Knowledge of NRx/Mainframe processing.
• Familiarity with DataPower services and API integrations.
• Exposure to DevOps and application monitoring tools.
• Experience supporting high-volume, mission-critical transaction systems.
• ITIL Foundation Certification or equivalent operational support experience.