Customer Service Representative

Customer Service Representative

Location: Fully Remote (LATAM)

Job Type: Full-Time

Love helping people and solving problems fast? We’re looking for someone who can deliver high-quality customer experiences at scale, while keeping every interaction clear, human, and efficient. This is a hands-on role where responsiveness, empathy, and execution matter every day

.

About Uproot Cle

anUproot Clean is a fast-growing, performance-driven consumer brand built for pet owners. We create high-performance, eco-friendly cleaning solutions designed to make life easier without compromising sustainabilit

y.Customer experience is at the core of our brand. Every interaction matters, and how we show up for our customers directly impacts retention, trust, and growt

h.

The R

oleThis is a high-volume, execution-focused role. You will manage day-to-day customer interactions across multiple channels, ensuring fast, accurate, and human respons

es.You a re n ot just answering tickets, you are shaping how customers experience the bra

nd.

This Role Is For You

• If:You communicate clearly, empathetically, and efficie
• ntlyYou are comfortable handling high volumes of customer interact
• ionsYou stay calm under pressure and solve problems qui
• cklyYou pay attention to details and don’t let things
• slipYou take ownership of issues until they are fully reso
• lvedYou are comfortable working independently in a remote environ

ment

This Role Is NOT For Yo

• u If:You avoid dealing with difficult cust
• omersYou prioritize speed over accuracy and qu
• alityYou are not comfortable multitasking across plat

forms

What You

'll DoCustomer Support Exe

• cutionManage and respond to customer inquiries via email and support pla
• tformsEnsure fast, accurate, and high-quality responses at
• scaleMaintain a consistent and professional brand

voiceSocial Media S

• upportRespond to DMs and comments across platforms like Instagram, Facebook, and
• TikTokEngage with the community while maintaining brand tone and consi

stencyOrder & Refund Mana

• gementProcess order changes, cancellations, refunds, and exc
• hangesEnsure all actions follow company policies and are accurately ex

ecutedConflict Reso

• lutionHandle complaints with empathy and c
• larityInvestigate issues thoroughly and provide complete resol

utionsCross-Functional Collabo

• rationShare customer feedback and recurring issues with internal
• teamsHelp identify patterns that can improve product or oper

ations

Requi

rementsMus

• t have:Experience in customer s ervice (ecommerce or DTC pre
• ferred)+1 years of experience using
• Shopify Strong written communication skills in
• EnglishExpe rience handling social media interactions is a stro
• ng pl usHigh attention to detail and ability to mu
• ltitaskComfo rtable working in fast-paced envir

onmentsWork Requi

re ments⏰ Sc hedule: Monday-Friday, 8:00 AM - 5:00

PM EST Wor kspace: Fixed, professional setup required (stable internet + backu

p plan)

Benefits & Comp

• ensationFull y remote - work from anywhere i
• n LATAM.Paid
• time offFl ex days. Enjoy an extra quarterly day off to unwind and recharge energies whenever yo
• u desireOwnership & autonomy - trusted to build and execute
• strategyProfessional dev elopment - opportunities to learn and grow with the

business

Ready

to Apply?If you care about delivering great customer experiences and want to be part of a fast-moving team, a

pply now.