Senior Manager Collections - Consumer Goods

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager – Order to Cash – Industry Consumer Goods

Responsibilities

• Lead the Order-to-Cash Process for a global client, leading a team of employees. Responsibility spreads across Billing and Collections related sub-processes.

• Lead Client and Internal partners with utmost care, analyzing volumetric information, with a problem-solving attitude. Relationship management is key to succeeding in this role.

• Supervise daily Billing and Collections operations

• Lead and mentor your team, providing guidance, training, and performance feedback.

• Monitor Billing and Collections KPIs and SLAs and implement corrective actions when needed.

• Review complex cases and escalate issues appropriately.

• Collaborate with cross-functional teams (Finance, Sales, Operations, Cash Application) to resolve discrepancies and support revenue recognition.

• Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and actions taken.

• Ensure compliance with internal controls, audit requirements, and client-specific billing standards.

• Drive process improvements and automation initiatives to enhance billing efficiency.

• Prepare and present reports and metrics to management and stakeholders.

• Act as a point of contact for client inquiries and ensure high levels of service delivery.

• Evaluate workload and distribute it appropriately among your team. As well as assist when needed in the billing activities such as invoice or credit memos creation.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration or related field. Master Degree preferred.

• Experience in AR, Collections and solid knowledge of other Order to cash processes.

• Experience in a Management role with min staff of 40 people.

• Strong leadership and team management skills.

• Excellent problem-solving, communication, and stakeholder management abilities.

• Proficiency in accounting terms and activities (e.g. Reconciliations, Taxes).

• Proficiency in MS Excel, PowerBi and ERP systems (e.g. Oracle, SAP, Getpaid).

• Ability to manage multiple priorities and meet tight deadlines in a dynamic environment.

• Advanced English Level

Preferred Qualifications/ Skills

• Experience with automated billing systems and tools.

• Familiarity with SLA-driven and Lean environments and client-specific billing models.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.