Tijuana Asesor a Clientes Bilingüe

Job Title

Asesor Bilingüe de Atención al Cliente - Tres R, Tijuana, Baja California.

Location

Presencial, Gral Rodolfo Sánchez Taboada, Zona Urbana Rio, Tijuana B.C.

Responsibilities

• Respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints.
• Manage inbound and outbound calls, assist insured customers with payments, policy reinstatements, and general inquiries.
• Review and assign claims based on client-provided information.

Qualifications

• Bilingual Spanish and English (conversational English).
• Must be of legal age.
• Minimum education: secondary schooling.
• Experience: call‑center or customer‑service experience.
• Desirable: internships or interns (Practicantes).
• Basic level of education required.

Compensation & Schedule

• Net pay: $18,804/month.
• Full‑time; flexible shift selection. Typical hours: 11:00am‑6:00pm Mon‑Fri, 9:00am‑5:00pm Sat; Sunday off.
• Alternative shift options: 6:00am‑4:00pm, 7:00am‑5:00pm, 9:00am‑7:00pm, 9:15am‑7:15pm with 2 days off.

Benefits

• Weekly payments, IMSS, superior legal benefits.
• Paid leave for paternity, marriage, and death.
• Private medical coverage (does not replace IMSS).
• Transport assistance and discounts at stores, schools, and restaurants.
• Internal credit and payroll‑deducted loans.
• Additional 3 vacation days and free meals for 2 weeks.