Claims Specialist I (Monterrey)

About the Role

Transplace, an Uber Freight, is looking for experienced customer service professionals with a background in the Claims field. Our specialists will work closely with claims adjusters to determine if an OS&D issue should be a claim while providing excellent customer service to our customers.

Responsibilities

• Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
• Coordination of the OS&D Process
• Start OS&D report in access database
• Get detailed information i.e., type of issue, Item #s, description of product, etc.
• Get disposition from customer
• Fill out RA if applicable
• Follow up until resolution of issue is complete
• Position requires extensive use of PC software to conduct analysis, develop reporting and correspond with customers, TSP and other members of the team
• Must have the ability to positively interface with customers and TSP personnel ranging from TCs to claims managers
• Complete the 24 hours of courses
• Crosstrain a team member for 8 hours
• Help on the training of new team members

Basic Qualifications

• 0-1 years’ experience customer service area
• Bachelor’s degree
• Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications

• Knowledge of Freight Industry
• Microsoft Excel—knowledge including but not limited to VLookup, Pivot Tables and advanced formulas