Marketplace Operations Senior Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview

Being part of the Marketplace team puts you at the heart of DiDi’s users and partners. As part of the marketplace team, you will be responsible for bringing initiatives to balance supply and demand, improve passengers and driver retention and as well as pursue efficiency of our engagement activities.

More specifically, the position will be responsible for building deep insights and understanding of the marketplace from a passenger and driver perspective, and bring solutions to those insights and opportunities.

The ideal candidate must have strong analytical skills, data driven solutions, prioritization capabilities and project management skills. The role will demonstrate leadership in multi-skills projects and initiatives.

Role Responsibilities

• Demonstrating leadership in multi-skills projects and initiatives.
• Demonstrating strong analytical skills, data driven solutions and prioritization capabilities.
• Doing constant data analysis to monitor day-to-day behavior of our marketplace balance and our competition.
• Generating initiatives to deliver growth and efficiency in the portfolio through operation tools and programs based on the robust data analysis.
• Collaborating with several supporting areas like marketing, product, customer experience and user research to place the user’s experience at the core of our decision making.

Role Qualifications

• Bachelors Degree in Business Administration, Economics, Engineering, etc.
• Data Driven person, focused on results and with analytical skills.
• Excel (Mid/Advanced), SQL (Basic/Mid), Python (Nice to Have)
• Professional proficiency in Spanish and English.
• Ability to learn new things.Great attitude and hands-on approach.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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