Key Account Manager - USA & Canada

ROLZO combines technology with white-glove service to elevate the journeys of the world’s most discerning travellers. Redefining luxury mobility, ROLZO offers an all-in-one platform for transfers, hourly chauffeur services, and VIP Meet & Greet experiences across 100+ countries, 750 cities, and 1,000 airports. Our mission is to empower businesses serving high-net-worth individuals with seamless, reliable, and consistent service worldwide. 

We are looking for a Key Account Manager to join our sales team and cover the USA and Canada markets. This is a hybrid role combining account management and new business development, requiring both strategic relationship building and a strong commercial drive.

You will be responsible for growing and retaining an existing portfolio of high-value B2B clients, while also identifying and closing new business opportunities across your region. Acting as a trusted partner, you will work closely with clients to understand their needs, maximise their use of ROLZO, and ensure a consistently exceptional experience.

This role requires a highly motivated individual who thrives in a fast-paced, entrepreneurial environment and can manage complex, multi-stakeholder relationships across different time zones and cultures.

• Own and grow a portfolio of key accounts across the USA and Canada
• Drive revenue expansion within existing clients through upselling, cross-selling, and increased adoption
• Identify, prospect, and close new B2B clients within target industries (travel, lifestyle, luxury, corporate)
• Build and maintain strong, long-term relationships with decision-makers and stakeholders
• Deliver a white-glove client experience at every stage of the journey
• Understand client objectives and position ROLZO as a strategic partner
• Drive and manage a robust sales pipeline across your region
• Lead tailored outreach strategies and high-impact client engagements
• Collaborate with internal teams (operations, product, marketing) to align on client needs and opportunities
• Gather and relay client feedback to help shape product development and commercial strategy
• Maintain accurate reporting and forecasting through CRM tools

• Experienced: Proven track record in B2B sales and/or key account management, ideally in travel, luxury, mobility, or SaaS
• Commercially driven: Strong ability to both grow accounts and win new business
• Relationship-led: Skilled at building trust and influencing stakeholders at all levels
• High performer: Consistent achievement or overachievement of revenue targets
• Entrepreneurial: Comfortable operating in a fast-growing, evolving environment
• Global mindset: Experience working across international markets, ideally USA and/or Canada
• Structured & organised: Strong pipeline management and forecasting discipline
• Excellent communicator: Clear, persuasive, and polished in both written and verbal communication
• Self-starter: Proactive, resourceful, and results-oriented with a strong sense of ownership

• Competitive base salary
• Attractive commission structure tied to performance
• Opportunity to play a key role in ROLZO’s global expansion
• High-impact position with direct influence on revenue growth
• Collaborative, ambitious, and international team
• A culture built on excellence, ownership, and continuous improvement