Asesor De Servicio Técnico Jr (Ciudad Apodaca)

You will report to Technical Service Manager and work at our office in Saltillo, Ramos Arizpe.

Provide and administrate Technical and Service training to customers and associates.

Provide Technical Support to sales group for new business and opportunities.

Ethical Policy Compliance.

Safety Compliance.

Key Responsibilities

• Standardization of process manuals of customers.
• Standardization of checklists with customers.
• Standardization of Line Survey forms.
• Provide solutions for troubleshooting of Regional Service teams.
• Support Lab trials.
• Support Launch programs.
• Provide Technical support to customers by phone or online.
• Achieve PPG's safety goal of zero accidents.
• Achieve 100% completion of assigned training programs for employees and customers.
• Provide 100% support to Secure Launch programs.
• Deliver 100% customer satisfaction in Troubleshooting situations (no service claims).
• Service travel expense as a percentage of new sales achieved.

Qualifications

• Industrial/Chemical Engineer.
• 1 to 3 years minimum experience in Pretreatment technology Field Service.
• Experience in troubleshooting.
• General knowledge of different coating technologies (Liquid, Powder, E‑coat, pretreatment).
• Knowledge of coating test methods.
• Knowledge of service tools.
• Basic experience with Quality Systems (TS, ISO, QS, BPI tools, etc.).
• General knowledge of product formulation.
• English spoken 50% and written 50% minimum.
• Industry safety knowledge.
• Advanced training in different coating technologies (Powder, Liquid E‑coat, pretreatment).
• Application equipment training.
• Technology updating.
• Negotiation training.
• Time management.

Benefits

Benefits will be discussed with you by your recruiter during the hiring process.

The benefits package may include medical benefits, life insurance, and additional benefits commensurate with location.