Specialist, Learning Services (Guadalajara)

Overview

Location: IGS Guadalajara, Mexico

Reports to: Supervisor, Learning Services

Scope: Regional

Workplace type: Hybrid

Responsibilities

• Users Support & Issues Resolution: Proactively resolve issues through effective communication, timely responses, and exceptional customer service in Learning Services tickets.
• E-Learning Development: Create and deliver e-learning content, content curation, translations, etc., with varying levels of interactivity, from basic text and images to advanced simulations.
• Collaboration with SMEs: Collaborate with subject matter experts to validate technical and content requirements for digital content development.
• Training Project Management: Oversee training projects from analysis and design to production of Instructor-Led and Computer-Based Trainings.
• Training Program Delivery: Present training and development programs using formats such as group discussions, classroom sessions, journeys, simulations, and videos.
• Learning Reports and Records: Set up and run learning reports, maintaining records of training activities, attendance, test results, assessments, and retraining requirements.
• Data Integrity & Reporting: Ensure accurate records in the systems and consistently update trackers for compliance and reporting.

Qualifications

• Mandatory requirements:
• Bachelor’s Degree required; Major in Design Communications, or similar.
• Excellent verbal and written communication skills in Spanish and English; German/Portuguese proficiency is a plus.
• Advanced verbal/written English communication skills.
• Working proficiency with Articulate 360 to create engaging and interactive CBTs.
• Strong attention to detail and drive for timeliness/results.
• Strong presentation skills.
• Desirable requirements:
• 2+ years of learning experience creating infographics, video tutorials or e-learning content.
• Experience using video/asset development software including Camtasia, Vyond, Adobe (After Effects, Premiere Pro, Creative Cloud), etc.
• Experience in integral companies, ideally in union manufacturing, food, or chemical production environments.
• Experience with Applicant Tracking Systems (Workday or similar).
• Required behaviors and skills:
• Ability to promote teamwork and collaboration.
• Clear and persuasive communication skills.
• Strong customer service focus.
• Strong interpersonal and listening skills.

Relocation Available: No