Full Time Butler (Ensenada)

Company Description

Punta Brava Golf and Surf Club is an exclusive private club that combines championship-level golf with world-class surf in a secluded oceanfront setting. The club offers a highly personalized experience to members and guests, emphasizing discretion, comfort, and exceptional service. The club fosters a collaborative culture where hospitality professionals can grow their careers in luxury service.

Role Overview

This is a full-time, on-site Butler role based at Punta Brava Golf and Surf Club in Ensenada, BCN. The Butler will provide personalized, anticipatory service to members and guests, including greeting arrivals, managing check-ins and check-outs, and coordinating daily needs and special requests. The Butler will liaise with housekeeping, culinary, concierge, and maintenance teams to deliver seamless experiences, handle luggage and transport arrangements, and assist with event or gathering preparations.

Responsibilities

• Provide personalized, anticipatory service to members and guests, including greeting arrivals, managing check-ins and check-outs, and coordinating daily needs and special requests.
• Coordinate daily needs and special requests with other departments to deliver seamless experiences.
• Handle luggage, transport arrangements, and assist with event or gathering preparations.
• Maintain accurate records of preferences and manage guest communications.
• Resolve issues promptly and discreetly while upholding service, safety, and confidentiality standards.

Qualifications

• Demonstrated experience in luxury hospitality, private club, resort, or high-end residential service, with a strong commitment to member and guest satisfaction.
• Proficiency in coordinating services across multiple departments and vendors, including housekeeping, culinary, transportation, and activities.
• Fluency in English; bilingual or multilingual abilities (especially Spanish and English) are highly beneficial.
• Physical ability to stand, walk, and carry items for extended periods, and to support luggage handling and room setup within reasonable physical requirements.
• Availability to work versatile hours, including evenings, weekends, and holidays, based on club and member needs.
• Prior experience in private butler service, concierge, front office, or guest relations, and formal hospitality training or certifications.