Index Client Service Intern

Your Team Responsibilities

The MSCI Global Service team is composed of experienced financial professionals that provide support to our institutional clients around the world. Currently, the team is present in the following locations: San Francisco, New York, Chicago, London, Budapest, Mumbai, Shanghai, Monterrey, Beijing, Tokyo and Manila. Team members are responsible for directly solving a wide variety of methodology, usage, interpretational and technical inquiries on MSCI's benchmark equity indexes.

Your Key Responsibilities

The successful candidate will be part of a global team catering to clients in the global field of institutional finance and investment with inquiries related to MSCI's equity benchmark/index business, which include but are not limited to: (a) data extraction of information at index and constituent levels; (b) providing details on equity index compositions; and (c) access/permissioning of data and client support sites. The successful candidate will also be responsible for: (a) ensuring that complex queries are routed to the appropriate global teams within specified SLA whilst keeping clients updated on the status of the query in a timely fashion; (b) completing proactive outreach campaigns to gather/communicate useful information from our client base; and (c) collaborating with other client service teams globally to help address ad hoc requests from global sales teams.

Desired Skills

• Excellent English communication skills.
• Financial industry knowledge.
• AI usage to enhance workflows and requests.
• Multitasking.
• Negotiation.
• Problem solving.
• Inventive.

Desired Experience

• Students in 5th-7th semester of a bachelor’s degree with strong interest in finance, with a GPA of 90/100.
• Studies abroad or previous work experience is strongly desired.

Desired Qualifications

• A self-starter and highly motivated individual, with the ability to work individually and within a team.
• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
• Ability to work efficiently with diverse cultures on a global team.
• Understanding of international financial institutions and global financial markets.

What We Offer You

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
• We actively nurture an environment that builds a sense of inclusion, belonging and connection, including eight Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women s Leadership Forum.

EEO Statement

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Ver el correo electrónico en click.appcast.io and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.