Customer And Production Planning Team Leader (Santiago de Querétaro)

Responsibilities

• Responsible for the management of inventory levels, schedules and availability of selected items, either manufactured or purchased, to meet production levels.
• Communicate information as required to departments and personnel within the company.
• Works closely with Logistics, Engineering, Purchasing (including incoming inspections), Manufacturing and Business Unit Mangers.
• 1st level escalation contact for customers.
• Analyze potential past due orders and the reasons/actions required to reduce or eliminate issues.
• Ensure the plan is loaded into SAP properly, accurately and timely, running the MPS so that supplier schedules can be distributed.
• Responsible for maintaining FG material inventory levels at target and good inventory accuracy.
• Follow‑up and expedite materials as needed to meet customer requirements.
• Receive EDI’s, analyze them and then develop a plan to meet the customer's demands.
• Build and maintain good relations and partnership with customer.
• Maintain updated all customer systems (Covisint, DDL, Smart, Supply Power).
• Responsible for keeping a good relationship with the customer material planner (where applicable) and provide prompt responses to customer requests.

Qualifications

Bachelor Degree in Supply Chain Management, Logistics Management, Engineering in general, Economics, International Trade, etc.

Experience in a similar role >3 years.

Language

• English – Advanced level
• German – Desired (Optional)

Technical Skills

• ERP (SAP) – Advanced (Desired)
• Microsoft Office (Excel, PPT, Power BI) – Intermediate
• Automation tools (e.g., Catalytic) – Basic
• Working Knowledge of procurement planning / Leveling of production – Advanced

Soft Skills

• Market / Customer Orientation
• Cooperation
• Negotiations skills
• Interdisciplinary Thinking
• Problem Solving
• Self‑driven