Inside Sales Assistant

Volex plc (AIM:VLX) is a driving force in integrated manufacturing for mission-critical applications and a global leader in power and data connectivity solutions. Our diverse operations support international blue chip customers in five key sectors: Electric Vehicles, Consumer Electricals, Medical, Complex Industrial Technology and Off-Highway. Headquartered in the UK, we orchestrate operations across 25 advanced manufacturing facilities, uniting 13,000 dynamic individuals from 25 different nations.

Our extraordinary products find their way to market through our localised sales teams and authorised distributor partners, supporting Original Equipment Manufacturers and Electronic Manufacturing Services companies across the globe. In a world that grows more digitally complex by the day, customers trust us to deliver power and connectivity that drives everything from household essentials to life-saving medical equipment.

Essential Duties and Responsibilities

Under the direction of the sales leadership team, the Assistant Inside Sales Representative supports customer opportunities, quotation activities, and account administration. This position serves as an entry point into Volex's commercial organization and provides exposure to customer relationships, product applications, pricing processes, and manufacturing operations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receive customer inquiries, RFQs, and commercial requests; validate information and coordinate responses with appropriate stakeholders.
• Maintain opportunities, contacts, activities, quote records, pricing information, and account notes within Epicor CRM.
• Support Inside Sales Representatives and Regional Sales Managers in the preparation of quotations and proposals.
• Gather drawings, specifications, annual volumes, target pricing, and supporting documentation required for quotation development.
• Monitor quotation status, approvals, due dates, and customer follow-up requirements.
• Coordinate communications between customers and internal departments including engineering, sourcing, operations, customer service, and finance.
• Track sample requests, prototype orders, and commercial activities to ensure timely customer response.
• Assist with account reporting, pipeline management, backlog reviews, and overdue quotation analysis.
• Maintain accurate commercial documentation and support continuous improvement of sales processes.
• Escalate customer concerns, pricing issues, or operational delays to appropriate leaders.
• Develop knowledge of Volex products, manufacturing capabilities, and commercial policies to support future advancement opportunities.
• Support special projects and administrative activities as assigned.

Under the direction of the sales leadership team, the Assistant Inside Sales Representative supports customer opportunities, quotation activities, and account administration. This position serves as an entry point into Volex's commercial organization and provides exposure to customer relationships, product applications, pricing processes, and manufacturing operations.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to maintain confidentiality and have good Judgment.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . A pleasant professional image is expected at all times.Candidate will be expected to exhibit high ethical standards and promote the same within the company.

Education/Experience/Credentials: Associate or Bachelor's degree preferred.

• Or 1-3 years of experience in sales support, customer service, inside sales, order management, or manufacturing administration.
• Experience supporting customer-facing activities within a manufacturing environment is preferred.

Language Ability: Strong verbal and written communication skills.

• Ability to communicate professionally with customers and cross-functional teams. English and Spanish preferred.

Reasoning Ability:

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated problem-solving and follow-up skills.

Computer Skills:

• Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
• Ability to learn CRM, ERP, and quoting systems.
• Experience with Epicor CRM or similar systems preferred.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet .

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus.While performing the duties of this Job, the employee is regularly required to sit; use hands, finger dexterity, handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk.The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl.

Travel: Able to travel within the USA and overseas.