Senior Credit & Collection Professional

Are you a proactive communicator who thrives on building customer relationships and driving timely cash collection across a dynamic portfolio? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Senior Credit & Collection Professional , you will be managing a portfolio of customers across the Americas region, driving cash collection excellence through hands‑on customer engagement, credit assessment, and cross‑functional collaboration within our Shared Services environment.

This position reports to the Credit & Collections Sr. Manager and operates on a hybrid basis from our facility in Apodaca, Nuevo León, México.

Relocation for this position cannot be supported and qualified candidates must be authorized to work in Mexico without support now or in the future.

What you will be doing

As a key part of the Credit & Collections team, you'll create impact by driving timely cash collection and reducing past‑due balances while strengthening customer relationships and mentoring team members to elevate our Order‑to‑Cash performance.

Your main responsibilities include:

• Manage an assigned customer portfolio—proactively contacting customers daily to secure payments, register promises, and follow up on broken commitments.
• Assess credit limits, handle order releases, and evaluate when credits or debits need to be issued using SAP FSCM tools.
• Identify and resolve complex account issues, perform reconciliations, and coordinate dispute resolution to minimize aging and unapplied cash.
• Serve as liaison between customers and internal stakeholders, ensuring clear communication and a 'no surprises' environment.
• Mentor new hires, provide functional guidance to team members, and support the team leader in managing daily operations.
• Drive continuous improvement initiatives, assist in cash forecasting, and deliver high-standard reporting to management.

What makes you a great fit

Above all, you are a communicative, results‑driven professional with a problem‑solving mindset, and the confidence to pick up the phone and own customer conversations. We would also imagine that you have:

• 3‑5 years of experience in credit & collections or a similar role, preferably in a Shared Services environment.
• Bachelor's degree in economics, finance, or a related field is preferred.
• Advanced English proficiency with strong verbal and written communication skills.
• Solid Excel skills and understanding of end‑to‑end Order‑to‑Cash processes (highly preferred).
• Located in or willing to work from Apodaca, Nuevo León, México on a hybrid basis.

It is a plus if you also have:

• SAP experience, particularly with FSCM Credit & Collection and dispute management modules.
• Portuguese language skills or another additional language besides English and Spanish.

Why you will love working here

What are your goals? Here at Grundfos it’s our mission to enable you develop and fulfil your aspirations, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large‑scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.

• Diverse, inclusive environment with employee‑led forums offering colleagues a safe place to connect and share openly.
• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering.
• Annual bonuses, health insurance, internal well‑being consultants and programs.

Do you want to learn more?

If this job sounds appealing, please send your resume by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.

Workplace: Hybrid (office and home‑working)

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short‑term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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