Area Manager, Ixd Operations (Lerma de Villada)

Our MXCF Operations network delivers millions of packages and smiles to Amazon customers each day. We are looking for a motivated, customer-focused Area Manager for the new Inbound Cross Dock (IXD) – the first of its kind in Mexico. This state‑of‑the‑art facility represents a significant milestone in Amazon’s expansion in Latin America, featuring new processes and innovative cross‑docking solutions.

In this role you will lead a team of hourly workers, maintaining the highest levels of safety, quality, attendance, and performance, and will play a key role in meeting service‑level agreements and delivery expectations to ensure inventory is efficiently processed and distributed from vendors to our Fulfillment Centers (FCs).

Key Job Responsibilities

• Support, mentor, and motivate your hourly workforce.
• Manage safety, quality, productivity, and customer delivery promise.
• Collaborate with all support teams – Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources – to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand and walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.
• Continuously climb and descend stairs (applies to sites with stairs).

A Day in the Life

• Start your day by reviewing performance metrics from the previous shift.
• Lead a team huddle to discuss goals, safety topics, and address concerns.
• Walk the floor to check critical inventory movements and storage optimization.
• Coordinate with transportation teams on incoming and outgoing shipments.
• Partner with inventory control to resolve any discrepancies.
• Coach and develop your team members through hands‑on feedback.
• Monitor real‑time metrics and adjust staffing or processes as needed.

Basic Qualifications

• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 1+ years of employee and performance management experience.
• Work a versatile schedule/shift/work area, including weekends, nights, and/or holidays.
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
• Knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, VLOOKUP, VBA, and data links.
• English – intermediate communication skills.

Preferred Qualifications

• Bachelor’s degree in supply chain management, operations, engineering, analytics, or related field.
• 1+ years of performance metrics experience.