Americas Client Service Specialist

Your Team Responsibilities

We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in our Monterrey or Mexico City office. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings. Client Service Specialists work closely with account managers and consultants to develop and maintain client relationships.

Your Key Responsibilities

As a CS Associate, you'll serve as a trusted partner, helping clients maximize the value of MSCI's products, research, and analytics. You'll combine analytical thinking, relationship management, and market expertise to deliver an exceptional client experience while collaborating with teams across the organization.

In this role, you will:

• Become a trusted advisor to clients by providing timely, accurate, and insightful responses to complex questions about MSCI's products, methodologies, and data solutions, helping clients confidently apply our offerings to their investment decisions.
• Build and strengthen long-term client relationships through proactive engagement, regular follow-ups, and personalized support, ensuring client needs are understood and addressed while identifying opportunities to enhance their experience.
• Analyze financial markets and client data to deliver meaningful insights on market movements, index performance, and product-related trends. You'll provide both reactive support and proactive analysis that helps clients stay informed and make data-driven decisions.
• Deliver a best-in-class client experience by ensuring clients receive relevant product updates, methodology enhancements, market developments, and educational resources that help them maximize the value of MSCI solutions.
• Partner with cross-functional teams including Product Management, Research, Coverage, Engineering, and Production to communicate client feedback, influence product improvements, and contribute to the ongoing enhancement of MSCI's products and services.
• Serve as a primary point of contact for client inquiries, data requests, and day-to-day support, coordinating internally to resolve issues efficiently while maintaining high standards of responsiveness and service quality.
• Stay informed on global financial markets by monitoring economic developments, industry trends, and market events, leveraging this knowledge to provide clients with relevant context and informed perspectives.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance client support processes, improve operational efficiency, and share best practices across the team.

What We're Looking For

We're seeking a collaborative, analytical, and client-focused professional who thrives in a fast-paced environment and enjoys solving complex challenges. The ideal candidate is intellectually curious, proactive, and passionate about financial markets and delivering exceptional client experiences.

Key Skills & Competencies

• Self-motivated and proactive, with the ability to work independently while contributing effectively within a collaborative, global team.
• 3–5 years of experience in Financial Services, Asset Management, Investment Banking, Risk Management, Capital Markets, or a related field.
• Bachelor's degree in Finance, Economics, Statistics, Mathematics, Engineering, or another quantitative discipline.
• Exceptional communication and presentation skills, with the ability to explain complex financial concepts, methodologies, and technical information clearly to clients, senior stakeholders, and cross-functional teams.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deliver high-quality results in a deadline-driven environment.
• Demonstrated ability to navigate ambiguity, adapt quickly to changing business needs, and effectively prioritize competing demands.
• Proven ability to collaborate across functions, geographies, and cultures, building strong relationships and engaging the right stakeholders to achieve shared objectives.
• Client-centric mindset with a track record of delivering value-added solutions and fostering long‑term client partnerships.
• Forward‑thinking approach with the ability to anticipate emerging trends, identify opportunities for improvement, and drive innovative solutions.
• Strong analytical, quantitative, and critical thinking skills, with a structured approach to problem solving and decision making.
• Working knowledge of AI‑powered tools and technologies, with the ability to leverage them to enhance productivity, analysis, and client service.
• Excellent written and verbal communication skills in English; proficiency in additional languages is considered an asset.
• Solid understanding of international financial institutions, investment management, and global capital markets.
• Strong knowledge of financial and risk management concepts, including market risk, credit risk, liquidity risk, counterparty credit risk, stress testing, Value at Risk (VaR), portfolio construction, optimization, CAPM, modern portfolio theory, and multi‑factor risk models.
• Experience supporting institutional clients or working in a client‑facing, analytical, consulting, or investment‑related role is highly valued.

What we offer you

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Ver el correo electrónico en click.appcast.io platform, AI Learning Center, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi‑directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Ver el correo electrónico en click.appcast.io and indicate the specifics of the assistance needed. Please note, this e‑mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.