Senior Specialist, Product Operations (Xico)

Title and Summary

Senior Specialist, Product Operations

Overview

• Works on the evolution of the growth and enablement initiatives and metrics, establishes a go-to-market strategy, optimizes products and resources, implements incremental improvements throughout the life cycle.
• Oversees long-term and short-term strategic initiatives for a product focused on growth and enablement.

Role

• Interprets and applies the program's vision and strategy to the growth and enablement strategy and roadmap, communicating it consistently to key stakeholders.
• Collaborates with commercial teams (marketing, account management, CBLs) to ensure products optimized for growth and retention.
• Exhibits awareness of Mastercard's broader product offering and leverages products from other business areas to augment product capabilities.
• Drives the delivery of key product enhancements, partnering with Guild members to deliver (e.g., CX&D, Product Management - Technical).
• Understands the Software Development Lifecycle and manages any barriers or obstacles to deliver capabilities on time and within budget, collaborating with the Product Management-Technical Guild.
• Utilizes data to quickly identify product performance challenges, creating proactive plans to drive usage and revenues.
• Prioritizes resources based on data-driven analysis to deliver against the plan.
• Ensures that the broader Mastercard organization is enabled to promote focus products by creating compelling communications and marketing content in partnership with Marketing.
• Influences cross‑functional teams (e.g., Product, Product Management-Technical, CX&D) in the development of business requirements to achieve product objectives.
• Partners with the Guilds to create and share best practices within the program, focusing on driving continuous improvement in the program's operating model.
• Drives institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework.
• Demonstrates a commitment to continuous learning by leveraging the learning and development curriculum to augment existing knowledge, skills, and experiences.
• Demonstrates and drives Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement.

All about you

• Proven ability to work in a matrix environment.
• Ability to use hard data and metrics to back up assumptions and develop business cases.
• Demonstrated ability to operate with independence and autonomy.
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity.
• Demonstrated experience building relationships, partnering with and influencing people while commanding the respect of individual product teams across the organization.

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.