Plant IT Support in Mexico POST NUMBER: 418584

POSITION PURPOSE :
IT Plant Support (ITPS) provides tactical IT support for local and remote sites across our Global Locations in a mixed office and manufacturing environment, supporting ongoing IT systems maintenance, Global IT projects and initiatives. The ITPS ensures service level agreements for IT systems and support are met across a variety of end user devices, conference room systems, servers, printers, networking equipment, network connected lab and plant equipment, etc.  This role works closely with many diverse Global IT teams and business units, to support technologies critical to plant and business applications and systems, providing high reliability, top performance, availability, and security for our processes. 

ESSENTIAL FUNCTIONS :
Tactical / Technical

• Provides support and follow-up for end users with computer hardware, phone, and other identified IT support items or process issues. 
• Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware, according to Schreiber Foods’ standard operating procedures and as directed.
• Maintains communications with end users during the resolution process, while ensuring there is ownership of the issue.   
• Utilizes the Service Management tool to enter issues and requests.  Updates until complete. 
• Monitors the Service Management queue and resolves tickets in a timely manner, meeting the established service level agreements provided.
• Deploys new processes, hardware, or software as directed to support Global IT projects.
• Executes lifecycle replacements as needed.
• Provides 24x7-support for plant/region as needed.
• Documents troubleshooting and repair process.
• Logs time in time tracking, maintains status reports and provides plant updates.
• Attends meetings individual and group meetings as required.  

POSITION PURPOSE :
IT Plant Support (ITPS) provides tactical IT support for local and remote sites across our Global Locations in a mixed office and manufacturing environment, supporting ongoing IT systems maintenance, Global IT projects and initiatives. The ITPS ensures service level agreements for IT systems and support are met across a variety of end user devices, conference room systems, servers, printers, networking equipment, network connected lab and plant equipment, etc.  This role works closely with many diverse Global IT teams and business units, to support technologies critical to plant and business applications and systems, providing high reliability, top performance, availability, and security for our processes. 

ESSENTIAL FUNCTIONS :
Tactical / Technical

• Provides support and follow-up for end users with computer hardware, phone, and other identified IT support items or process issues. 
• Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware, according to Schreiber Foods’ standard operating procedures and as directed.
• Maintains communications with end users during the resolution process, while ensuring there is ownership of the issue.   
• Utilizes the Service Management tool to enter issues and requests.  Updates until complete. 
• Monitors the Service Management queue and resolves tickets in a timely manner, meeting the established service level agreements provided.
• Deploys new processes, hardware, or software as directed to support Global IT projects.
• Executes lifecycle replacements as needed.
• Provides 24x7-support for plant/region as needed.
• Documents troubleshooting and repair process.
• Logs time in time tracking, maintains status reports and provides plant updates.
• Attends meetings individual and group meetings as required.