Pos Implementation Consultant, Mexico (Valle de Chalco Solidaridad)

As a member of the Point of Sales (POS) Implementation team, the POS Implementation Consultant will be responsible for analyzing customer needs, configuring the solution, and installing the product at the customer site, all while ensuring a smooth transition and positive user experience.

What You’ll Do

• Perform various Food & Beverage (F&B;) POS implementation projects either remotely or, when necessary, travel to customer sites in hotel and restaurant environments within the Americas region.
• Manage implementation by understanding user requirements, performing system configurations, conducting on-site system testing, setting up and installing equipment such as the server, workstations, printers, and other relevant devices, providing user training, and providing support after "go-live".
• Ensure software solution meets customer requirements and adheres to customer-specific operational workflows.
• Respond promptly to customer inquiries and support requests, ensuring excellent customer service.
• Report and expedite critical issues to the appropriate internal teams and follow through until resolution.
• Collaborate with cross-functional teams including Product, Support, Project Management, and Payments as necessary to resolve issues and provide timely resolutions to customers.
• Participate in internal installer support rotation.
• Develop and deliver implementation professional development training for third-party POS resellers.
• Partner with third-party POS resellers to provide customers with on-site training, ensuring they meet Shiji standards and hold them accountable for delivery.

Qualifications

• Bilingual (English / Spanish)
• Minimum five (5) years’ experience in handling IT Projects and facilitating end-user training.
• Experience with Food & Beverage (F&B;) POS systems or Hotel IT projects.
• Proficient in Microsoft and Windows operating systems for enterprise level projects.
• Possession of a val