Director of Residences

Susurros del Corazón, Auberge Collection , is a vibrant oceanfront enclave set between jungled cliffs and a pristine stretch of shoreline overlooking Bahía de Banderas in Punta de Mita on Mexico’s Pacific Coast. The resort offers 82 ocean-view studios, casitas, and suites, along with 30 two- to five-bedroom casas and oceanfront residences, highlighted by a seven-bedroom signature villa. The resort is home to several dining venues, including Casamilpa, a signature farm-to-table restaurant featuring Mediterranean cuisine with Mexican influences, La Boquita, an open-air taqueria, as well as a pool bar, private cabanas, and captivating epicurean experiences exploring global flavors. ONDA, Wellbeing by Auberge, is a sanctuary where joy fuels wellness, inviting a holistic experience that beckons the rhythmic energy of the waves. Three infinity-edge pools cascading down to the beach and Morritos Kids Club create a haven for relaxation and family memories. An array of unscripted adventures and experiences invite exploration, celebrating Mexico’s rich culture and embodying the playful spirit of a luxuriously relaxed surf retreat in an unspoiled oceanside oasis.

Job Description

Join our team as Director of Residences and become one of the authors of our story. As the Director of Residences at Susurros del Corazon, you will lead a passionate team dedicated to ensuring the seamless operation of our Riviera Nayarit property. As part of the Executive Team, you will have full accountability for the Residential and Homeowners Association Operations. Your leadership will reflect our commitment to service excellence, the homeowner experience, and precision in every detail.

Please note that this is not an exhaustive list of everything that needs to be done. Within this, the key responsibilities for this position are:

• Collaborates with the HOA Board President and Board Members to ensure the smooth operation of the residential community and maintain adherence to the governing documents.
• Develop staffing needs for services provided to Residences, working with the Director of Talent & Culture to recruit, hire, and onboard residential team members.
• Work with real estate and hotel teams to optimize branded services, amenities, and facilities.
• Coordinate all post-closing activities, including residence renovation or fit-out approvals, move-in logistics, establishment of service accounts, etc.
• Lead and coordinate the day-to-day operations of the Residences.
• Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives.
• Ability to prepare and implement comprehensive owner services, amenity plans, and programs.
• Demonstrate an understanding of all legal agreements and governing documents pertaining to the operation of the Residences and Association.
• Master the allocation methods, budget process, and financial reporting obligations, with the assistance of the Director of Finance.
• Execute the homeowner welcome program, including orientation materials and processes, to secure a favorable first impression of the homeowner experience.
• Collaborate with the Director of Engineering to ensure vendor contracts are established for necessary services to the Residences and Association.
• Maintain the residential database and owner portal, adhering to established residential standards, governance compliance, and local community association laws.

Qualifications

• 5+ years of experience as a Director of Residence within a luxury hotel environment or high-end residential properties, with a focus on governance, operations, and elevated resident experiences.
• Proven leadership skills with strong organizational and project management abilities to effectively prioritize tasks.
• Fluent in English and Spanish, with a strong understanding of Mexican and U.S. culture
• Strong financial acumen with experience in budgeting, forecasting, and cost control.
• Familiarity with the operations and priorities of all operating departments.
• Experience ensuring compliance with local community association laws and regulations.
• Exceptional attention to detail with an unwavering commitment to quality and precision

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.