Driver Platform Intern (Cuauhtémoc)

Company Overview

DiDi General Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview

Being part of the driver platform team will give you the unique opportunity to help improve driver experience and retention in one of the fastest growing companies ever. This data driven role calls for a combination of consumer inspired analytical thinking, advanced proficiency in data analysis techniques and tools, and interpersonal skills. You will have the opportunity to work in a tight team, where you will develop strategies to improve engagement and reach of our driver loyalty program. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment! You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM.

Role Responsibilities

• Build deep insights and understanding of the business and product features through project management, stakeholder management, and be data driven ALWAYS.
• Data Analytics: data masters with Excel data processing and analyzing, and capable of writing SQL/Python. Design and implement initiatives to improve business and product indicators, being able to leverage data for the decision-making process.
• Ensure collaboration with multiple stakeholders to improve operational productivity & user experience.
• Balance attention to detail with swift execution – we need to do things quickly, and we need to do them well. Balancing those can be challenging, but this should be our strength.
• Coordinate and consolidate data gathering activities and keep databases up to date.
• Optimize and automate operational processes.
• Carry out analysis to monitor/evaluate the loyalty program performance (KPIs and impact of the program on business metrics).
• Present findings about 360° Loyalty indicators during a periodic review meeting.

Role Qualifications

• Engineering, Economics, Computer science, Actuary or any related bachelor’s degree Knowledge and interest in analytics and programming (Python, SQL, R, etc.), strong Excel skills are a must.
• Studies with databased decision-making, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse team.
• Proven to be self‑motivated, self‑directed, and eager to take ownership of tasks to ensure solutions.
• Excellent organization and time management systems for yourself and other employees.
• Clear Communicator – you are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights.
• Proficiency in English & Spanish.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data‑driven – We are strong believers in making informed decisions, that’s why we are data‑driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win‑win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better.