Nutritionist and Diabetes Clinical Product Specialist (Guerrero)

Job Summary

The role will provide best in class clinically focused customer education and support via phone to assist in all points of the customer journey – including onboarding, troubleshooting, and retaining customers on the Omnipod portfolio of products for both patients with Type 1 and Type 2 diabetes.

Responsibilities

• Answer incoming and outbound clinically related customer questions via phone in an empathetic manner.
• Support all Omnipod portfolio customers who have completed onboarding or training to ensure first call resolution and retention.
• Maintain clinical knowledge through provided learnings and trainings; demonstrate a thorough product understanding and provide accurate information within scope when responding to inquiries.
• Navigate complex customer interactions using evidence‑based clinical knowledge and assessment, promoting the benefits of insulin pump therapy and explaining operation and use to existing and new customers.
• Competently review and educate on diabetes data management reports within data management platforms or Omnipod products to gather insights and assist customers in HCP conversations and follow‑up.
• Follow standardized workflows and fully document all customer interactions in the Customer Relationship Management system while meeting departmental service levels and KPIs.
• Maintain compliance with HIPAA and other regulatory bodies as required.
• Perform administrative duties on a timely basis.

Minimum Requirements

• Bachelor’s degree in a clinical field of study.
• 2–3 years of experience working in a clinical setting with patients; experience with patients with Type 1 or Type 2 diabetes is preferred.
• Bilingual proficiency in both English and Spanish.
• Experience communicating with a wide range of audiences.
• Excellent customer‑service skills.
• Strong interpersonal communication skills, both oral and written.
• Self‑starter who needs minimal direction; extremely adaptable, with good business acumen.
• Process‑oriented