Software Engineering, Senior (Java, Kubernetes, Kafka) (Xico)

Overview

Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self.

The Role

As a Senior Software Engineer on the Social Data Collection team, you will be instrumental in the development and maintenance of applications that enable Medallia customers to gather unsolicited feedback for analysis on our Experience Cloud platform. This role's primary focus is backend engineering, although demonstrated frontend development experience is also desirable. You will design and implement robust, scalable, and performant microservices crucial to the Medallia Social product, tackle complex large‑scale technical challenges, take end‑to‑end ownership of your products, and actively contribute to advancing our SaaS platform. Candidates based in the Mexico City vicinity will be prioritized as this role is hybrid, three days per week onsite.

Responsibilities

• Ship great software that is scalable and robust, and keep it humming.
• Design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically.
• Partner closely with dependent teams across engineering to ensure smooth product deliveries and uninterrupted service.
• Identify gaps in knowledge, tools, and process and work with your teammates, Engineering Manager and Product Manager to address them.
• Troubleshoot and debug the software platform to identify root causes and provide mitigation and remediation options.
• Work in small teams with like‑minded engineers in an agile environment with daily standups, technical forums, code reviews and research spikes.
• Become a go‑to person for one or more components owned by the team.
• Provide on‑call support on a rotation schedule.

Minimum Qualifications

• 5+ years of professional experience developing and maintaining software products.
• Demonstrated experience designing and building enterprise‑grade software within a distributed micro‑service architecture.
• Demonstrated proficiency building and maintaining Java applications.
• Demonstrated experience working with Kafka.
• Comprehension of software engineering fundamentals.
• Experience working with SQL databases.
• Experience working with Docker and K8s in a production environment.
• English proficiency, both oral and written.

Preferred Qualifications

• BS/MS in Computer Science, Engineering, or related field.
• Experience working with Apache Cassandra.
• Experience with Java 17+.
• Experience with Spring Boot 3.
• Demonstrated experience building and maintaining React (TypeScript) applications.
• Proficiency using Gradle for build and dependency management.
• Analytical mindset and good problem‑solving skills.
• Ownership mindset with a focus on quality.
• Experience with functional programming.
• Agile process experience, ability to work in fast‑paced, globally distributed teams.