Operations engineering m (Guadalajara)

Contract Rate: DOE (Dependant on Experience)
Location: Remote / Hybrid
Duration: 6 months initially

About the Role

Exalto Consulting are working with a client on a large-scale enterprise security and privileged access management programme and are looking to bring in an experienced Cyber Ark Operations Engineer. This is a hands‑on operational role focused on supporting and maintaining a complex Cyber Ark privileged access management environment. You will play a key role in ensuring the stability, security, and performance of privileged access services across the organisation. Working within a matrix organisation, you'll collaborate with infrastructure, security, and support teams to manage daily Cyber Ark operations, troubleshoot privileged access issues, and support ongoing operational improvements.

Key Responsibilities

• Manage daily operations of the Cyber Ark environment
• Administer privileged accounts, safes, users, and platforms
• Support password vaulting and credential management processes
• Monitor and support session management activities
• Onboard servers, applications, and accounts into Cyber Ark
• Troubleshoot access issues, password rotation failures, and vault‑related problems
• Perform routine health checks, monitoring, and maintenance
• Maintain security policies, privileged access controls, and compliance requirements
• Document onboarding steps, operational procedures, and support activities
• Work effectively in a matrix organisation with cross‑functional teams
• Support incident, problem, change, and capacity management processes

What You'll Bring

• Strong experience in Cyber Ark administration and operations
• Strong understanding of privileged access management (PAM) concepts
• Experience with password vaulting, session management, and account onboarding
• Familiarity with Cyber Ark safes, platforms, users, and access policies
• Experience troubleshooting access issues and password management failures
• Understanding of Windows and Linux environments
• Experience working within ITIL-based support environments and ITSM tools
• Strong troubleshooting, communication, and stakeholder management skills
• Ability to work effectively within a matrix organisation

If this sounds relevant, we'd be happy to share more context and discuss whether it could be a good fit.