Bilingual Customer Service Representative (Heroica Puebla de Zaragoza)

Join Our Team

We’re redefining what it means to be a general leader in customer service and experience one interaction at a time. With our presence in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

Job Summary

As part of our team, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service


• Document call‑related information for auditing and reporting purposes


• Maintain and update customer information as necessary


• Upsell current customers on new or enhanced services

Qualifications

• High school diploma or GED


• Customer service experience is a plus


• Strong computer navigational skills


• Excellent oral and written communication skills


• Exceptional listening/comprehension skills


• Professional and courteous


• Customer oriented

Work Environment

• Regular work performed in a climate‑controlled, call‑center environment


• Ongoing usage of phone and computer systems

Physical Demands

Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA


• PTO


• Optional daily pay or weekly pay


• Paid training


• Employee assistance program


• Additional voluntary benefits

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Job Details

• Tipo de puesto: Tiempo completo


• Sueldo: $9,000.00 - $13,000.00 al mes


• Horario: Horas extra, Turno de 8 horas


• Prestaciones: Ayuda o servicio de transporte, Estacionamiento de la empresa, Programa de referidos, Servicio de comedor con descuento


• Tipos de compensaciones: Bono de productividad


• Escolaridad: Bachillerato terminado (Obligatorio)


• Idioma: Inglés (Obligatorio)


• Lugar de trabajo: Empleo presencial