Customer Service Representative

We bring out the best in each other, collaborating and leveraging our diverse expertise to drive innovation and achieve remarkable results.

Donaldson fosters collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

In this role as a Customer Service Rep , you will use your customer focus, business acumen, and technical aptitude to support field sales, manufacturing plants & external customers. This position will primarily focus on complex order entry and change orders and have a diverse range of responsibilities to support Donaldson Power Generation customers.

Role Responsibilities:

• Processing complex, technical orders from customers and inside Sales and communicating with the plants.
• Processing and changing technical information on orders as a liaison between customers, sales, and plants in a timely and professional manner.
• Exhibiting excellent communication, both written & verbal.
• Being able to problem solve and know when to hand off more complex matters.
• Showing the ability to retain information and work in a fast paced/high volume environment.
• Prioritize workload as working in different programs and working with a variety of different groups within the company.
• Answer phones in a professional and timely manner.

Minimum Qualifications:

• Previous customer Service experience in Manufacturing or Distribution environment.
• Demonstrated organization skills and data entry accuracy.
• Associate’s degree or higher.
• Must: Advance-Fluent English both written and verbal.